Demo

Air and Ocean Export Agent

Konnect Resources
Torrance, CA Full Time
POSTED ON 1/12/2025
AVAILABLE BEFORE 4/2/2025

Job Title : Air Export Agent

Department : Air Export – Los Angeles Branch

Status : Full-Time

Reports To : Air Export Supervisor

Pay Range : $22.00 - $25.00 per hour

Schedule : Monday – Friday, 8 : 30 AM – 5 : 15 PM (Must be flexible to work overtime and occasional Saturdays)

Location : 100% Onsite in Los Angeles, CA

Physical Requirement : Must be able to lift up to 20 pounds

Position Overview

The Air Export Agent is responsible for managing the export process for assigned accounts, ensuring shipments are accurately documented, coordinated, and delivered in compliance with regulations and customer requirements. This role involves close collaboration with customs brokers, warehouse staff, shipping companies, and clients to facilitate domestic and international transactions.

Key Responsibilities

Export Operations

  • Manage all aspects of assigned export accounts, ensuring compliance with company procedures and export regulations.
  • Utilize software and programs essential to export operations (Cargowise software experience is a plus).
  • Book flights and coordinate surface transportation to meet customer ETA requirements.
  • Process export documentation (e.g., B / L, AWB) accurately and within strict timelines.
  • Maintain accurate shipment notes and ensure data entry, classification, and valuation are 100% accurate.
  • Stay current with export regulations to ensure compliance.

Customer Service

  • Provide timely updates to customers regarding shipment status.
  • Address customer inquiries professionally and escalate complex issues to management.
  • Build strong customer relationships by offering proactive and solution-driven service.
  • Documentation and Communication

  • Draft and proof business correspondence for clarity and accuracy.
  • Communicate effectively with customs, government agencies, carriers, customers, vendors, and other stakeholders.
  • Report delays, issues, and irregularities to management promptly.
  • Team Collaboration

  • Contribute to a positive work environment by maintaining ethical and professional standards.
  • Assist in maintaining departmental organization and workflow efficiency.
  • Participate in short-term or long-term business trips as required.
  • Qualifications

  • Education : Minimum Associate’s degree; Bachelor's degree preferred.
  • Experience :
  • 1-2 years in the transportation or logistics industry preferred.
  • Data entry experience with high accuracy required.
  • Experience with Cargowise software is a plus.
  • Language : Bilingual in Japanese preferred.
  • Skills :
  • Strong customer service and communication skills.
  • Excellent organizational skills with attention to detail.
  • Ability to multitask in a fast-paced environment and work under pressure.
  • Problem-solving and troubleshooting capabilities.
  • Physical Requirements :
  • Must be able to lift up to 20 pounds.
  • Work Environment

  • The work environment is typically moderate in noise level.
  • Physical work may occasionally be required.
  • Join our team and play a vital role in delivering exceptional service and solutions in a dynamic and fast-paced environment. Apply today!

    Salary : $22 - $25

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