What are the responsibilities and job description for the Account Manager position at Koozie Group?
If our name sounds familiar, there’s a reason why. We’re the people behind the iconic Koozie® Can Kooler – and more! As one of the largest suppliers in the promotional products industry, you’ve probably seen our work everywhere from your local bank to a large concert or sporting event. We imprint company logos and slogans on everything from pens to coffee tumblers, lunch bags, tech accessories, camp chairs, and award-winning calendars, to name just a few. Our desire to benefit our people, customers, communities, and industry is behind all that we do. We call it Keep It. Give It., and it ensures that we are leaving a positive, lasting impact with the products and solutions we deliver.
Great Reasons To Join Koozie Group
Account Manager
Job Summary
We are seeking a dedicated and energetic Account Manager to be responsible for developing and maintaining a strong relationship with our primary client to drive revenue growth and customer retention. This role involves identifying business opportunities, upselling services and products, and ensuring that evolving client needs are consistently met. The Account Manager serves as the primary point of contact for this customer, providing exceptional service and support to promote satisfaction and contract renewals.
Key Responsibilities
Koozie Group is proud to be an Equal Opportunity Employer. We do not discriminate against any applicant or employee based on race, age, sex (including pregnancy, childbirth, or related medical conditions), gender, marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Koozie Group also prohibits harassment of applicants and employees based on any of these protected categories.
In compliance with the Americans with Disabilities Act, Koozie Group will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer
Great Reasons To Join Koozie Group
- People-first culture
- Flexible schedules
- Great shift differential (2nd shift: $1.25/hour / 3rd shift and weekend shifts: $1.75/hour)
- We will train for all positions!
- Climate-controlled environment (clean and heat/air-conditioning)
- Great benefits, including:
- Medical HSA and HRA plans
- Flex spending accounts
- PPO dental
- VSP vision
- Employee assistance program
- Employer-paid life insurance
- 401(k) with employer match
- PTO - Paid Time Off (vacation, sick, personal)
- Advancement opportunities
- Tuition reimbursement
- Employee referral bonus program
- Employee recognition program
- Employee charitable giveback program (up to $250 value)
Account Manager
Job Summary
We are seeking a dedicated and energetic Account Manager to be responsible for developing and maintaining a strong relationship with our primary client to drive revenue growth and customer retention. This role involves identifying business opportunities, upselling services and products, and ensuring that evolving client needs are consistently met. The Account Manager serves as the primary point of contact for this customer, providing exceptional service and support to promote satisfaction and contract renewals.
Key Responsibilities
- Develop and nurture relationships with customer to enhance retention and growth.
- Identify business opportunities to upsell products and services.
- Understand customer business needs and provide solutions to help them succeed.
- Maintain a regular cadence of communication with the customer to ensure satisfaction and renewal of contracts and product recommendations and development.
- Provide detailed product and service knowledge to the client.
- Respond to requests for proposals and provide sales quotes.
- Gather and relay client feedback to internal teams for product and service improvements.
- Collaborate with sales, marketing, and customer support teams to enhance the customer experience.
- Bachelor’s degree in Business, Marketing, or a related field.
- Minimum of 2 years of experience in account management, sales, or a related field.
- Strong communication and relationship-building skills.
- Ability to identify customer needs and present appropriate solutions.
- Experience with CRM software and sales management tools.
- Strong problem-solving skills and the ability to work collaboratively across teams.
- Excellent organizational and time management skills.
Koozie Group is proud to be an Equal Opportunity Employer. We do not discriminate against any applicant or employee based on race, age, sex (including pregnancy, childbirth, or related medical conditions), gender, marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Koozie Group also prohibits harassment of applicants and employees based on any of these protected categories.
In compliance with the Americans with Disabilities Act, Koozie Group will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer
Salary : $250
