Medical Front Office Assistant: BLS, patient check in, insurance verification, payment collection, etc.

NO 3RD PARTY FIRM CANDIDATES. DO NOT EMAIL / CALL TO ASK.

THIS ROLE IS ONSITE IN HUNTINGTON BEACH, CA.

THIS IS A CONTRACT ROLE COVERING FOR SOMEONE ON A LEAVE OF ABSENCE CURRENTLY SET FOR 3 MONTHS. PENDING PERFORMANCE / FIT, YOU WOULD STAY ON AS A CONTRACTOR UNTIL THEIR RETURN (POTENTIALLY EXTENDING IF NEEDED)

KORE1, a nationwide provider of staffing and recruiting solutions, has an immediate opening for a Medical Office Assistant: BLS, patient check in, insurance verification, payment collection, etc.

Our client is a nonprofit integrated health system that includes four leading hospitals, award-winning medical groups - consisting on sites of care, and more than 2,000 physicians throughout Orange and Los Angeles Counties. They are committed to increasing access to patient-centric, affordable, and high-quality healthcare; your personal contributions are integral to the organization's recognition as a market leader and innovator in value-based and other care models.

Across our family of medical centers, we support each one of our bright, talented employees in reaching the highest levels of professional development, contribution, collaboration, and accountability. Whatever your role and whatever expertise you bring, we are dedicated to helping you achieve your full potential in an environment of respect, innovation, and teamwork.

Position Summary

Responsible for the front office duties in support of all medical practices as assigned with every patient and team member interaction.

Essential Functions and Responsibilities of the Job

• Must have the ability, skill-set, qualifications, education, and licensure (if applicable) for all the responsibilities required for position.
• Greet, connect, and be an extraordinary host for each patient at arrival and departure/check-out at facility.
• Interact in a positive and constructive manner.
• Prioritize and multitask.
• Ensure Pre-Arrival patient process is complete.
• Assist new patients with Patient Information Forms.
• Accurately verify patient registration data. Verify insurance eligibility prior to patient visit, collect and receipt payments accurately and follow through with all changes. Produce error-free batches which include counting and balancing in agreement with EHR.
• Maintain knowledge of insurance requirements including patient financial obligations.
• Knowledge of computer scheduling functions, using proper registration protocols with all new patients, editing existing patient data, and utilizing proper visit types.
• Confirm and reschedule all appointments as directed. Reschedule any bumped appointments. Process arrived, cancelled, rescheduled, and no-show appointments per protocol.
• Answer all calls within 3 rings. Screen and direct all incoming telephone calls in an efficient and professional manner.
• Monitor lobby for prolonged patient waiting by notifying appropriate party (patient/provider/nurse) when extended waiting time occurs. Notify Management of patient issues.
• Ensure patient areas are safe, clear, and free from hazards.
• Identify improvement opportunities, implement countermeasures and escalate to appropriate management resource as needed.
• Receive, file, sort, and distribute all incoming and outgoing materials appropriately.
• Perform any additional or miscellaneous duties as requested by the management team within the scope of knowledge and ability.
• Other duties as assigned.

Qualifications

• High School graduate or equivalent required.
• Current BLS for Healthcare Provider required.
• Medical Terminology Certificate preferred.
• 2 years minimum of Customer Service in any field required. (Front office / receptionist, administrative assistant, etc.)
• Prior medical office experience required.
• The ability to accurately verify patient registration data is helpful.
• The ability to verify insurance eligibility prior to patient visit, collect and receipt payments accurately and follow through with all changes is preferred.
• Produce error-free batches which include counting and balancing in agreement with EHR.
• Demonstrate proficiency in computer management systems.
• Knowledge of computer scheduling functions, using proper registration protocols with all new patients, editing existing patient data, and utilizing proper visit types.
• Must excel in prioritization, organization and multi-tasking while demonstrating attention to detail and follow though.
• Can problem solve to logical conclusion, demonstrate initiative and is responsible.
• Must excel in communication (written & verbal), customer service and can work independently or as part of a team.

Compensation depends on experience but is typically between $21-25/hr W2