What are the responsibilities and job description for the VP of Operations position at Korn Ferry?
Our client specializes in every aspect of real estate, from acquisition and development to leasing, property management, construction, architectural design, landscape architecture, marketing, and security. Their impressive portfolio boasts over 50 properties spanning eight states, encompassing more than nine million square feet of commercial and residential space.
They are a full-service real estate development company with the highest level of expertise in acquisition, development, leasing, property management, construction, architectural design, landscape architecture, marketing, and security headquartered in Cleveland, Ohio.
Our client is seeking a dynamic and experienced Vice President of Residential Operations to lead and scale their residential operations team. This role will be instrumental in building a team from the ground up, developing operational processes, and managing a rapidly expanding multifamily portfolio through new development. The ideal candidate will be a strategic leader with a passion for team-building, process optimization, and delivering exceptional resident experiences.
Key Responsibilities
Team Building & Leadership
- Recruit, develop, and lead a high-performing residential operations team to support a growing portfolio.
- Build a scalable organizational structure that can expand alongside the company’s development pipeline.
- Establish a strong company culture focused on our core values of Work Hard, Work Smart, and Be Good.
- Develop training programs and career pathways to retain top talent and ensure operational continuity.
Operational Process Development & Scaling
- Design and implement scalable property management systems and processes to support a growing portfolio.
- Establish standard operating procedures (SOPs) for leasing, maintenance, compliance, resident services, and financial management.
- Leverage technology to improve operational efficiency and data-driven decision-making.
- Ensure seamless property transitions from development to lease-up and stabilized operations.
Portfolio Growth & Development Integration
- Collaborate with development and asset management teams to align operations with new developments and acquisitions.
- Lead the operational planning and execution of lease-ups for new multifamily communities.
- Develop and execute strategies to optimize occupancy, rental income, and resident retention.
Financial & Performance Management
- Establish budgeting, forecasting, and financial reporting processes for residential operations.
- Monitor key performance indicators (KPIs) to track operational success and drive continuous improvement.
- Optimize expense management while maintaining high levels of service and operational excellence.
Experience and Professional Qualifications
- Bachelor’s degree and/or 10 years of combined experience in an operational leadership role in conventional housing and/or SFR/BTR real estate operations, hospitality management and operations, or similar industry
- Proven track record of building and leading teams in a fast-growing, development-driven portfolio.
- Deep expertise in lease-ups, property transitions, and operational strategy for new developments.
- Strong knowledge of property management software (Yardi, RealPage, MRI, AppFolio).
- Excellent leadership, communication, and strategic problem-solving skills.
