Resident Services Coordinator

Description

SUMMARY

The Resident Services Coordinator provides support to department head managers and staff as it relates to community operation with specific focuses on resident directed services. Under the direction of the Clinical Director this position ensures the highest degree of quality care by planning and organizing the overall operation of our care services in accordance with resident needs, government regulations and our internal policies and procedures. 

ESSENTIAL RESPONSIBILITIES include the following. Other duties may be assigned. 

• Provides support to nursing staff conducting medical      assessments of each new admission as well as ongoing resident evaluations.      This role does not complete assessments unless trained to do so and      delegated properly. 
• In a quality control role, monitors medication      administration, medication records and medication documentation in the      MARs. Maintains resident documentation, medical management documentation      and care plan documentation as directed by supervisor. 
• Reviews the care coordination of all residents,      coordinates the service plan, activates appropriate resources and      communicates with the physician or pharmacy regarding new medication      orders, changes in orders and any medication issues. Follows up on      residents admitted to the hospital and completes necessary paperwork for a      re-admission to the community after hospitalization or rehab. Addresses any resident issues/concerns      with families. 
• Works with the onsite medical provider and helps      coordinate appointments.
• Assists residents with any transportation needs. 
• Routinely performs a med cart audit and checks in      meds as needed.
• Provides regular support to resident care needs and      care-related follow-up as appropriate. 
• Ensures incident/fall reports are completed.

· Continually seeks out and directs quality improvement activities that focus on wellness, clinical management, medication management, risk management, staff training, safety and survey preparedness. 

· Supports the hiring, training, and oversight of clinical care staff. 

· Ensures skin sheets, shower schedules, and charting are completed. 

· Routinely reviews call light times to ensure prompt responses.

• Ensures compliance with all DHS 83 and 89      policies, procedures, and reporting requirements well as adherence to internal      policies and procedures. 
• Maintains on-going communication with direct      supervisor and other department heads on all notable resident service      matters or changes. 
• When short staffed performs cares and passes      medication.
• Maintains knowledge of State Regulations and      updates for DHS 83 and 89. 
• Assists with timecard corrections and payroll.

· Available for on-call duties on an as-needed basis. 

SUPERVISORY RESPONSIBILITIES

This position does have leadership responsibilities but does not have direct supervisory responsibilities except in the absence of the Executive Director. This position does participate in the performance management functions of the staff. 

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Must have a minimum of 3 years of experience in a      nursing care community or other related healthcare environment. 
• Knowledge of DHS Sections 83 and 89 regulations      preferred. 
• Must be a strong team      player with proven leadership and supervisory skills. 
• Consistently maintains high levels of resident      satisfaction. 
• Strong ability to communicate effectively with      residents, families, staff, community officials, state regulatory      agencies, hospitals and the general public. 
• Excellent customer service skills, with a      courteous and helpful demeanor.
• Well developed problem-solving skills and ability      to develop conceptual alternatives. 
• Must have the ability to plan, organize, develop,      implement, and interpret the programs, goals, objectives, policies,      procedures, etc., of the care services program. 

Requirements

LANGUAGE SKILLS 

Ability to read, analyze, and interpret periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. 

MATHEMATICAL SKILLS 

Basic math skills required. 

REASONING ABILITY 

Ability to apply common-sense understanding to carry out instructions furnished in written or oral form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to maintain a courteous businesslike manner when interacting with outside contacts and other employees. Ability to use good judgment. Ability to organize, solve problems, work as part of a team, handle multiple tasks, and meet deadlines. 

OTHER SKILLS AND ABILITIES 

• Productive/organized – ability to prioritize and multi-task
• Strong Customer Service skills – working with staff, families and      residents
• Experience in navigating/managing the healthcare continuum: acute      care, rehab, skilled nursing, Medicare, Family Care functions, speciality      services. 
• Management experience – the ability to help support staff      development, monitoring, training, performance improvement,      accountability, etc. 
• Excellent communication skills – verbal and written.
• Understanding of DHS 89 for RCAC programs and DHS 83 for CBRF      programs as necessary. 
• Problem solving skills and ability to follow through.

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, sit, walk, and climb stairs and use his/her hands. The employee must occasionally lift and/or carry up to 80 lbs. Must be able to push, stoop, walk, bend and stand. The specific vision abilities required by this job include close vision. 

WORK ENVIRONMENT 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet to moderate.