What are the responsibilities and job description for the Overnight Dispatcher position at Koskinen's Towing & Repair?
Job Overview
We are seeking a dedicated and detail-oriented Dispatcher to join our team. The ideal candidate will play a crucial role in managing phone calls and ensuring timely roadside assistance. This position requires strong organizational skills, effective communication, and the ability to utilize various technologies to optimize dispatch operations.
Responsibilities
- Coordinate and schedule calls, ensuring efficient routing and timely response.
- Utilize GPS systems to monitor vehicle locations and provide real-time updates.
- Maintain communication with drivers, providing support and resolving any issues that may arise during travel.
- Manage phone systems effectively, demonstrating excellent phone etiquette when interacting with clients and team members.
- Analyze dispatching metrics to improve efficiency and service quality.
- Assist with maintaining customer facing spaces.
Qualifications
- Previous experience in dispatching, customer service, or a related field is preferred.
- Familiarity with towing operations and/or a general interest in automotive vehicles preferred.
- Proficient in using GPS technology, phone systems, and dispatch software. (In house training on our specific software included)
- Strong organizational skills with the ability to multitask in a fast-paced environment.
- Excellent verbal and written communication skills.
- Ability to work collaboratively within a team while also being self-motivated.
If you are passionate about helping others and have the skills necessary to excel in this role, we encourage you to apply. Join us in delivering exceptional service while contributing to our operational success!
Job Type: Full-time
Pay: From $18.00 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Schedule:
- 8 hour shift
- Holidays
- Monday to Friday
- Overnight shift
- Weekends as needed
Ability to Commute:
- Ithaca, NY 14850 (Required)
Ability to Relocate:
- Ithaca, NY 14850: Relocate before starting work (Preferred)
Work Location: In person
Salary : $18