What are the responsibilities and job description for the Dispatcher/Customer Service position at Rides 4 U?
Overview
We are seeking a dedicated and detail-oriented Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional service and support in a fast-paced environment. Your primary responsibilities will include managing inquiries, dispatching services, and ensuring smooth communication between various departments. The ideal candidate will possess strong analytical skills and a background in transportation management or logistics.
Responsibilities
- Respond promptly to customer inquiries via phone and email, demonstrating excellent phone etiquette.
- Analyze customer needs and provide appropriate solutions related to dispatching and transportation planning.
- Collaborate with the logistics team to coordinate shipping and receiving processes efficiently.
- Utilize AS400 software for tracking shipments and managing customer accounts.
- Maintain accurate records of customer interactions and transactions in our database.
- Assist in the development of GIS mapping for transportation routes as needed.
- Provide support in transportation management tasks to optimize delivery schedules.
- Ensure high levels of customer satisfaction through effective communication and problem-solving.
Experience
- Previous experience in a customer service role is preferred, particularly within the 3PL (Third Party Logistics) sector.
- Familiarity with dispatching processes and transportation planning is a plus.
- Proficiency in using AS400 or similar software systems for logistics management.
- Strong analytical skills with the ability to assess situations quickly and make informed decisions.
- Excellent typing skills with attention to detail for accurate data entry.
- Ability to work collaboratively within a team while also being self-motivated.
Join us as we strive to provide outstanding service to our clients while fostering a supportive work environment. We look forward to welcoming a new member who shares our commitment to excellence!
Job Type: Full-time
Pay: $18.38 - $18.86 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
Work Location: In person
Salary : $18 - $19