What are the responsibilities and job description for the kounsel is hiring: Social Media Community Manager in New York position at kounsel?

New York, United States | Posted on 01 / 14 / 2025

At Kounsel, we are passionate about creating meaningful connections with our community and building a vibrant online presence. We’re looking for an enthusiastic and creative Social Media Community Manager to join our team and help us foster engagement, build relationships, and drive brand loyalty across social platforms.

Job Type : Remote / Contract / Part-Time / Hourly

Responsibilities :

Manage and grow online communities across platforms like Facebook, Twitter, Instagram, LinkedIn, TikTok, Reddit, and others.
Create and design engaging, on-brand content for social media platforms, including posts, images, videos, and stories.
Engage with followers, respond to comments and messages, and foster positive conversations.
Monitor social media trends and conversations to keep content relevant and on-brand.
Develop and execute community-building strategies to increase engagement and brand awareness.
Collaborate with the marketing and content teams to create and share compelling content.
Track community sentiment, analyze trends, and provide feedback to help shape brand messaging.
Address customer inquiries and escalate issues to the appropriate team members when necessary.
Organize and participate in online events, contests, and promotions to drive community interaction.
Stay updated with the latest industry trends and best practices in social media and community management.

Requirements :

3 years of proven experience as a Community Manager, Social Media Manager, or in a similar role.

Minimum of Bachelor’s degree in Marketing, Communications, Business, or a related field.

Strong understanding of social media platforms, tools, and analytics.

Excellent written and verbal communication skills.

Ability to handle customer interactions with professionalism and empathy.

Creative mindset with the ability to generate engaging content.

Experience with social media management tools.

Experience with event organization and management.

Self-starter with the ability to work independently and collaboratively in a fast-paced environment.

A passion for building and nurturing online communities.

Nice to Have :

Experience with influencer marketing or partnerships.

Basic knowledge of graphic design tools (e.g., Canva, Adobe Spark).

Familiarity with social media advertising and campaigns.

General Requirements :

Excellent written and oral communication, and presentation.

Strong problem-solving abilities and attention to detail.

Ability to work independently and manage time effectively, while also contributing to a team environment.

Must have the equipment and environment to work remotely (laptop / computer, reliable internet connection, quiet, conducive space).

How to apply :

Send your Resume and Cover letter describing your skills and experience. Take note that only shortlisted candidates will be contacted.

Company Overview :

Based in San Francisco, Kounsel isn't your typical tech startup. We're on a mission to revolutionize counseling services with cutting-edge technologies and AI-driven projects, offering a wide array of expertise in health, law, veterinary, and more.

At Kounsel, innovation drives everything we do. With a keen focus on customer satisfaction, we continuously refine our product using cutting-edge technology to deliver exceptional services.

Our team is an international, diverse blend of talents, united by a shared commitment to honesty, hard work, and creativity.

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