What are the responsibilities and job description for the Room Service Attendant position at KOURY CORPORATION?
The Room Service Server ensures that guests receive exceptional service within the comfort of their rooms. This position requires a blend of hospitality and organizational skills to ensure that orders are accurately taken, prepared, and served in a timely and professional manner.
Key Responsibilities:
Order Taking and Accuracy:
o Greet guests warmly when taking room service orders.
o Accurately record guests’ food and beverage preferences, special requests, and dietary restrictions.
o Coordinate with the kitchen to ensure correct preparation of orders.
Timely Delivery and Presentation:
o Deliver orders promptly to guests’ rooms.
o Set up the dining area within the room, including table settings, silverware, and glassware.
o Present dishes professionally, ensuring they are beautifully arranged.
Attention to Detail:
o Double-check orders before leaving the kitchen to avoid mistakes.
o Anticipate guest needs, such as extra condiments, napkins, or utensils.
o Remove used dishes discreetly after the meal.
Billing and Payment:
o Prepare accurate bills for room service orders.
o Process payments efficiently, whether through cash, credit card, or room charge.
Professionalism and Etiquette:
o Maintain a polished appearance while interacting with guests.
o Adhere to fine dining etiquette, ensuring a refined experience.
o Handle any guest requests or concerns diplomatically.