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Office Manager for Atlanta Immigration Law Firm

Kozycki Law, LLC
Tucker, GA Full Time
POSTED ON 2/25/2025
AVAILABLE BEFORE 5/20/2025

Job Description

Job Description

Office Manager

Kozycki Law, LLC – Northlake / Tucker, GA (Atlanta Metropolitan Area)

About Us :

At Kozycki Law, LLC, we’re a family-owned firm committed to delivering exceptional legal services in immigration and criminal defense. Our close-knit team values clear communication, compassion, and a genuine commitment to our clients. With a loyal and growing client base, our dedicated team works tirelessly to ensure every client feels heard, supported, and empowered. We treat every client as if they were family, and we’re looking for an Office Manager who shares this heart-centered approach and is eager to build a long-term career with us.

Position Overview :

As the heartbeat of our firm, the Office Manager is essential in ensuring that every client and team member feels supported, understood, and valued. In this pivotal role, you will manage our day-to-day operations, serve as a key point of contact for our clients, and ensure that every interaction reflects our commitment to compassion and efficiency.

This role is the administrative backbone of our firm and oversees day-to-day administrative operations, managing the firm’s calendar, coordinating client communications, and ensuring that our team remains organized and efficient.

Your role is crucial in bridging communication between clients and attorneys, especially when clients—many of whom speak English as a second language—need extra patience and clarity.

If you’re passionate about making a difference in people’s lives, detail-oriented, and excited to grow with a firm that treats clients with the highest level of respect, empathy, and individualized service, we’d love to hear from you.

Key Responsibilities :

  • Client Engagement :

Greet clients warmly in person and over the phone, treating every interaction as an opportunity to build trust.

  • Engage proactively with clients, listening carefully and taking the time needed to understand their unique situations, especially when language barriers exist.
  • Effective Communication :

    • Serve as the primary point of contact for incoming calls and inquiries.

  • When clients request direct attorney contact, tactfully explain how our experienced staff can provide immediate, informed responses.
  • Take detailed notes and ask pointed questions to accurately capture clients’ concerns, ensuring our attorneys have all the necessary information to respond effectively.
  • Administrative & Operational Management :

    • Oversee daily administrative tasks including managing office supplies, processing mail, and maintaining an organized workspace.

  • Manage and coordinate the firm’s calendar, scheduling appointments, court dates, and internal meetings.
  • Utilize our case management system (Cerenade) to log, track, and manage case-related information efficiently.
  • Client Follow-Up & Support :

    • Proactively follow up with clients to collect documentation or information needed to advance their cases.

  • Resolve administrative challenges promptly, ensuring a smooth and supportive experience for both clients and team members.
  • Continuous Improvement :

    • Contribute ideas to improve office efficiency and elevate our client service standards.

    Who You Are :

  • Client-Centered : You are genuinely passionate about helping people and believe in treating every client with personalized attention, genuine care, and unwavering support throughout their legal journey.
  • Patient & Empathetic : You have exceptional interpersonal skills and are patient and attentive—qualities that are essential when interacting with clients who may speak English as a second language.
  • Detail-Oriented & Organized : You excel at managing multiple tasks simultaneously while ensuring that every detail is captured accurately.
  • Proactive & Resourceful : You are self-driven, ready to take initiative, and comfortable solving problems independently.
  • Tech-Savvy : You are proficient with standard office software and eager to learn new systems (experience with Cerenade is a plus).
  • Effective Communicator : You have excellent verbal and written communication skills, enabling you to clearly convey information and capture client needs in detail.
  • Long-Term Commitment : You’re looking for a meaningful, long-term career where you can grow professionally while contributing to a mission-driven team.

    • Desired Qualities & Requirements :

  • Detail-Oriented & Organized : Ability to manage multiple tasks with precision and ensure nothing slips through the cracks.
  • Self-Driven & Proactive : A natural problem solver who can identify issues and take initiative without constant oversight.
  • Exceptional Interpersonal Skills : Friendly, patient, and empathetic—capable of engaging with diverse clients and diffusing challenging situations gracefully.
  • Tech-Savvy : Comfortable with standard office software, eager to learn new systems (experience with Cerenade is a plus), and able to troubleshoot minor technical issues independently.
  • Integrity & Accountability : Honest and willing to admit and correct mistakes promptly.
  • Bilingual : Spanish proficiency is highly desirable to better serve our diverse client base.
  • Experience : Minimum 2-3 years in office management or administrative roles, preferably within a legal environment.

    • Our Vision & Culture :

    At Kozycki Law, we believe in treating every client like family. Our vision is to be the most trusted partner in immigration and criminal defense law in Atlanta, where every team member contributes to a culture of excellence, compassion, and continuous improvement. We celebrate proactive problem-solving, open communication, and a commitment to going the extra mile. Our culture is built on mutual respect, continuous learning, and the unwavering commitment to help others. If you share our passion for justice and community, you’ll thrive in our collaborative, supportive work environment.

    What We Offer :

  • A dynamic, family-oriented work culture where your contributions directly impact client success.
  • Competitive compensation and benefits along with opportunities for professional growth and development.

    • Medical

  • 401k
  • A supportive team dedicated to maintaining the highest standards of client care and operational excellence.

    • How to Apply :

    Ready to be an integral part of a firm making a real difference? Please include your resume, a cover letter, and two references. In your cover letter, please share how you would handle a client who is frustrated because they are unable to reach an attorney immediately. What steps would you take to ensure they feel heard and supported?

    Email questions to apply@kozyckilaw.com.

    Join us at Kozycki Law, LLC and help us continue our commitment to outstanding client service and legal excellence. We look forward to welcoming you to our team!

    Company Description

    At Kozycki Law, LLC, we’re a family-owned firm committed to delivering exceptional legal services in immigration and criminal defense. Our close-knit team values clear communication, compassion, and a genuine commitment to our clients. With a loyal and growing client base, our dedicated team works tirelessly to ensure every client feels heard, supported, and empowered. We treat every client as if they were family, and we’re looking for an Office Manager who shares this heart-centered approach and is eager to build a long-term career with us.

    Company Description

    At Kozycki Law, LLC, we’re a family-owned firm committed to delivering exceptional legal services in immigration and criminal defense. Our close-knit team values clear communication, compassion, and a genuine commitment to our clients. With a loyal and growing client base, our dedicated team works tirelessly to ensure every client feels heard, supported, and empowered. We treat every client as if they were family, and we’re looking for an Office Manager who shares this heart-centered approach and is eager to build a long-term career with us.

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