Senior Director, ServiceNow Architecture and Strategy

Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Seramount, Fair360 and others. If you're as passionate about your future as we are, join our team.

KPMG is currently seeking a Sr. Director, ServiceNow Architecture and Strategy to join our Digital Nexus technology organization. This is a hybrid work opportunity.

Responsibilities:

• Drive organizational transformation by defining comprehensive ServiceNow architecture and strategies that align with the firm's technology standards and design goals; analyze business requirements early in project cycles to determine the appropriate ServiceNow modules, products, integration technologies, system architectures, and patterns to effectively achieve business objectives
• Team closely with the Enterprise Architecture team to ensure ServiceNow solutions are appropriate and aligned with the information technology (IT) strategy, enterprise system landscape, technology environment, and capabilities roadmap
• Offer strong architectural leadership, encompassing technical design documentation and diagramming of logical, physical, and process views across multiple technology domains; spearhead technology evaluation efforts by identifying a weighted feature matrix, scoring products against desired features, and conducting thorough research including readings, Proof of Concepts (POCs) Proof of Concepts, and lab testing
• Collaborate on the creation and progression of product roadmaps, encompassing right solution selection, version control, upgrades, project milestones, and best practices communication through presentations, team collaborations, and educational content
• Partner with project teams to guide solution implementation, providing advisory support to application, engineering, and operations teams, and ensuring strategic coherence and integration
• Facilitate and oversee enterprise-wide strategy definition across logical, physical, and process views within multiple technology sectors; lead and manage a team of architects and both onshore and offshore resources
  
  

Qualifications:

• Minimum twelve years of recent experience in architecting and delivering ServiceNow solutions across multiple enterprise architecture domains (technology, application, information, and infrastructure), with a minimum of six years recent experience focused on ServiceNow and people leadership experience
• Bachelor's degree from an accredited college or university is preferred
• Experience or certification in architecture frameworks, coupled with proficiency in application architecture roadmaps and the development of contextual, conceptual, and logical models aligning both business and technical capabilities
• Demonstrated profound expertise in at least five distinct ServiceNow modules beyond IT Service Management (ITSM) and IT Operations Management (ITOM); general knowledge of technical architecture capabilities related to networking, security, servers, and data
• Thorough understanding of ServiceNow platform solution architecture and integrating other SaaS solutions with these platforms; capability to develop and present comprehensive presentations, architecture functions, and technical roadmaps to varied levels of management and technical personnel
• Outstanding verbal/written communication, collaboration, analytical, and presentation skills, enabling the creation of a customer service and teamwork-driven environment; proven leadership abilities, particularly in managing teams through change, with excellence in communication, coaching, goal setting, and participating in strategic initiatives to foster high-performance teams
  
  

KPMG complies with all local/state regulations regarding displaying salary ranges. If required, the ranges displayed below or via the URL below are specifically for those potential hires who will work in the location(s) listed. Any offered salary is determined based on relevant factors such as applicant's skills, job responsibilities, prior relevant experience, certain degrees and certifications and market considerations. In addition, the firm is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Available benefits are based on eligibility. Our Total Rewards package includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well-being benefits to support your mental health. Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year. Additionally, each year the firm publishes a calendar of holidays to be observed during the year and provides two firmwide breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday. Additional details about our benefits can be found towards the bottom of our KPMG US Careers site at “Benefits & How We Work”.

Follow this link to obtain salary ranges by city outside of CA:

https://kpmg.com/us/en/how-we-work/pay-transparency.html/?id=6752_9_25

KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.

KPMG does not currently require partners or employees to be fully vaccinated or test negative for COVID-19 in order to go to KPMG offices, client sites or KPMG events, except when mandated by federal, state or local law. In some circumstances, clients also may require proof of vaccination or testing (e.g., to go to the client site).

KPMG recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled. Candidates are encouraged to apply expeditiously to any role(s) for which they are qualified that is also of interest to them.

Los Angeles County applicants: Material job duties for this position are listed above. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.