Outreach Specialist- Baltimore, MD

Job Description

Job Description

In addition to a competitive compensation, this position is also eligible for a sign - on bonus!

SUMMARY : While delivering innovative solutions, exceptional service and trusted results, the Outreach Specialist provides outreach services to customers and assesses employment needs and assist with the scheduling, organizing and maintenance of career services.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Works closely with career services to assist with greeting new and returning customers;
• Perform outreach via phone / home visits / e-mail;
• Provide weekly home / employment visits to customers to increase customer engagement;
• Schedule / plan monthly networking night and ensure customer involvement;
• Perform weekly time sheets audits for retention and active caseloads.
• Responsible for re-engaging those Customers who were engaged, but who subsequently terminated participation.
• Actively share information about outreach and engagement efforts with Case Managers.
• Inform Case Managers of any barriers identified that routinely prevent the Customer from engaging fully with the Provider.
• Work independently with strong sense of focus, task-oriented, non-judgmental, open personal qualities, and clear sense of boundaries.
• Energetic, resilient and outcome driven; ability to perform and maintain outcomes within a fast-paced environment.
• Work in a variety of settings with culturally diverse customer base with the ability to be culturally sensitive and appropriate.
• Work with customers in a caring and respectful manner and with due understanding of and consideration of their unique circumstances.
• Work with individuals during times of crisis.
• Travel and conduct site visits at customer’s home, employment, and work experience site. May conduct outreach at community access such as libraries.
• Other duties as assigned

QUALIFICATIONS :   To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

CORE COMPETENCIES :

EDUCATION and / or EXPERIENCE :

OTHER SKILLS AND ABILITIES : Personal computer literacy required, including effective use of the Internet, e-mail, and Microsoft Office (Word, Excel and Outlook). Ability to meet and / or exceed set goals and objectives. Excellent interpersonal, time management, customer service, organizational skills and communication skills, both oral and written required.

PHYSICAL DEMANDS : While performing the duties of this job, the employee is regularly required to walk, sit, talk and hear. The employee must occasionally lift and / or move up to 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

WORK ENVIRONMENT :   The noise level in the work environment is usually moderate.

For benefits information please visit the KRA website : https : / / www.kra.com / kra -employee-benefits /