What are the responsibilities and job description for the Field Sales Engineer (West US) position at Kramer?
Who are we?
Kramer is a leading player and pioneer in the audio-visual industry. Our product and solutions power creativity, collaboration, and engagement.
At Kramer, we make award-winning, innovative, and reliable audio-visual hardware, software, and cloud-based solutions. We believe that technology can amplify the human experience and help people reach their potential.
Enterprise companies, schools, universities, governments, and military end-users trust and rely upon our technologies in more than 100 countries across six continents worldwide.
From AVSM to advanced cloud-based communication, collaboration and control solutions, Kramer creates audio visual experiences that are more engaging, more inclusive and more connected than ever before.
About the role
Kramer North America Sales is looking for a passionate and skilled Field Sales Engineer to join the team! This position provides pre-sales technical and design support for all Kramer products and works closely with industry partners with the primary focus on building and presenting technical solutions. This position partners closely with regional sales managers and business development and works within the Western US territory (WA, OR, ID, MT, WY, UT, CO, NM, AZ, NV, CA). The ideal candidate will have strong planning, critical thinking, and presentation skills, and will have existing technical knowledge as well as a strong understanding of the full sales lifecycle. This is a remote position, with 50% travel expected annually.
What will your job look like?
- Manage and drive the technical evaluation stage of the sales process, including and not limited to, presentations and demonstrations, communication, design, and working closely with the sales team as a key technical advisor
- Act as lead sales engineer during the pre-sales process through solution implementation
- Provide support to the sales team in identification, solution design, and customer presentation for sales opportunities
- Review project designs and recommend appropriate Kramer product solutions
- Provide on-site/remote support to capture worksite details and create detailed Scope of Work for all projects
- Identify all technical issues for customers/accounts to help ensure customer satisfaction through all stages of the sales process
- Support in driving product demand creation delivered through Pro AV and extensive IT network of resellers
- Participate in trade shows and events as needed, sharing information on Kramer products and services
Requirements:
- 5 years’ experience in technical/ field sales engineering, with focus on managing high-level,
complex client relationships from supply chain to end-user
- Extensive technical background is required, with strong understanding of professional A/V integration services and practices, networking, streaming, and IT value chains
- CTS (required) or CTS-D (preferred) Certifications
- Strong understanding of AV Room Control Systems including serial and IP communications
- Ability to read and interpret project Floor Plans and System Flow line drawings
- Ability to travel domestically up to 50% of the year
- Ability to multi-task and manage several projects at one time.
- Ability to operate/work in a fast-paced, high growth & entrepreneurial-like environment.
- Ability to work independently and as a member of a team.
A big advantage:
- Lives in/ based out of defined territory, strongly preferred.
- Demonstrated ability to identify and develop manufacturer's representative, distributor, reseller, and strategic consultant relationships through interpersonal communications.
Kramer is a leading player and pioneer in the audio-visual industry. Our product and solutions power creativity, collaboration, and engagement.
At Kramer, we make award-winning, innovative, and reliable audio-visual hardware, software, and cloud-based solutions. We believe that technology can amplify the human experience and help people reach their potential.
Enterprise companies, schools, universities, governments, and military end-users trust and rely upon our technologies in more than 100 countries across six continents worldwide.
From AVSM to advanced cloud-based communication, collaboration and control solutions, Kramer creates audio visual experiences that are more engaging, more inclusive and more connected than ever before.
About the role
Kramer North America Sales is looking for a passionate and skilled Field Sales Engineer to join the team! This position provides pre-sales technical and design support for all Kramer products and works closely with industry partners with the primary focus on building and presenting technical solutions. This position partners closely with regional sales managers and business development and works within the Western US territory (WA, OR, ID, MT, WY, UT, CO, NM, AZ, NV, CA). The ideal candidate will have strong planning, critical thinking, and presentation skills, and will have existing technical knowledge as well as a strong understanding of the full sales lifecycle. This is a remote position, with 50% travel expected annually.
What will your job look like?
- Manage and drive the technical evaluation stage of the sales process, including and not limited to, presentations and demonstrations, communication, design, and working closely with the sales team as a key technical advisor
- Act as lead sales engineer during the pre-sales process through solution implementation
- Provide support to the sales team in identification, solution design, and customer presentation for sales opportunities
- Review project designs and recommend appropriate Kramer product solutions
- Provide on-site/remote support to capture worksite details and create detailed Scope of Work for all projects
- Identify all technical issues for customers/accounts to help ensure customer satisfaction through all stages of the sales process
- Support in driving product demand creation delivered through Pro AV and extensive IT network of resellers
- Participate in trade shows and events as needed, sharing information on Kramer products and services
Requirements:
- 5 years’ experience in technical/ field sales engineering, with focus on managing high-level,
complex client relationships from supply chain to end-user
- Extensive technical background is required, with strong understanding of professional A/V integration services and practices, networking, streaming, and IT value chains
- CTS (required) or CTS-D (preferred) Certifications
- Strong understanding of AV Room Control Systems including serial and IP communications
- Ability to read and interpret project Floor Plans and System Flow line drawings
- Ability to travel domestically up to 50% of the year
- Ability to multi-task and manage several projects at one time.
- Ability to operate/work in a fast-paced, high growth & entrepreneurial-like environment.
- Ability to work independently and as a member of a team.
A big advantage:
- Lives in/ based out of defined territory, strongly preferred.
- Demonstrated ability to identify and develop manufacturer's representative, distributor, reseller, and strategic consultant relationships through interpersonal communications.
