What are the responsibilities and job description for the Customer Service Representative position at Kratos Defense?
CTT, a Kratos' company, is looking for a Customer Service Representative for it's San Jose location.
Kratos Defense & Security Solutions, Inc. (NASDAQ:KTOS) develops and fields transformative, affordable technology, platforms, and systems for United States National Security related customers, allies, and commercial enterprises.
At Kratos, we encourage an entrepreneurial spirit balanced with discipline. We work hard, and take care of our customers, employees and families. Recognized as thought leaders in our industry, we are motivated by creating and delivering innovative solutions to our nation and global customers. We proactively build trusted relationships with our peers, partners and customers, and take ownership for our actions-always striving to do the right thing.
Kratos offers medical, dental, vision, life, short and long term disability insurance, 401(k) savings plan, Employee Stock Purchase Plan (ESPP), paid time off, paid holidays, tuition reimbursement, and more.
GENERAL JOB SUMMARY:
Interacts with customers, company sales and/or service representatives via telephone, email, text, chat or through other social media platforms, to handle a variety of pre-sales or post-sales service functions.
- Performs duties under established procedures.
- Normally receives detailed instructions and works under close supervision.
- Receives customer requests and prepares documents/trouble tickets related to processing returns (RMA), servicing and exchanges.
- Updates databases with status of returned materials issues and accounts for returns inventory.
- Ensure service information accessible by sorting and filing documents/forms.
- May schedule field service repair calls.
- Handles requests for additional company materials.
- Normally receives minimal instruction on daily work, general instructions on newly introduced assignments.
- Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations.
- Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.
- Other duties as assigned.
SUPERVISORY RESPONSIBILITY:
None.
Experience and Skills:
- Possess the knowledge, skills, and abilities to perform the assigned duties.
- Maintain sensitive and confidential information as required by company and government requirements.
- Communicate and interact effectively with peers, supervisors, and public, including maintaining respect for others, and following company policies.
- Have a willingness and ability to learn and utilize company technology for company required purposes, including, for example training, reviewing and signing policies and procedures, benefits enrollment and changes, and more.
- Ability to read, understand, and follow instructions.
- Ability to work in a fast-paced environment.
- Ability to maintain knowledge, skills, and abilities as it pertains to your job.
- Ability to obtain Security Clearance, if needed.
EDUCATION AND EXPERIENCE:
High School Diploma or equivalent; and minimum of 4 years of related experience.
- Office/open cubicle environment.
- Shop floor environment.
- Ability to stand and sit for long periods of time.
- Ability to perform repetitive motion (rotating wrist, using hand tools).
TRAVEL REQUIREMENTS: None
Job Benefits:
- Medical, Dental & Vision Insurance Coverage
- Life/ADD & Short/Long Term Disability Insurance
- 401(k) Savings Plan
- Employee Stock Purchase Plan (ESPP)
- Paid Time-Off (PTO)
- Holidays
- Education Reimbursement
Kratos Defense is an Equal Opportunity Affirmative Action Employer. EOE, Minorities, Females, Vet, Disabled, Sexual Orientation, Gender Identity or any other protected class.
All qualified job seekers are encouraged to apply. Kratos Defense is committed to America's veterans by providing opportunities for them to continue contributing after service to our nation. We also work to provide reasonable accommodations to individuals with disabilities.
EEO Is The Law
Disability Accessibility Accommodation
If you require an accommodation to navigate or apply to our careers site, please send your request to HRAccessibility@kratosdefense.com or call 858-964-2916. Any inquires not related to requesting an accommodation will be discarded.
Pay Transparency
The company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
Job Applicant Privacy Notice
For applicants in the EU and California residents, please review our privacy notice.
From: Kratos Defense
Salary : $42,600 - $54,000
