Kraven Solutions, Inc. is a Leading IT Business Services and Electronic Systems Integrator in Southwest Virginia. We specialize in turn-key IT services and electronic solutions. Our focus is to provide technology solutions that simplify the lives of our clients.
We are currently accepting resumes for a Technical Support Specialist II. The Technical Support Specialist II provides maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting our clients across multiple locations and many different industries. The Technical Support Specialist II will be responsible for administration and internal support of the Customer's PCs, printers, servers, and related equipment. Tasks include end user support, license tracking, and performing PC maintenance, upgrades and configurations. This position will work directly with customers and partners providing expertise in hardware and software installations, troubleshooting and configuration recommendations.
What we Offer :
- Competitive salary.
- PTO package.
- Health and dental insurance.
- Professional development opportunities and company provided training and certifications.
- Supportive team environment.
- The chance to work on innovative projects with cutting-edge technologies.
Responsibilities :
ESSENTIAL DUTIES & RESPONSIBILITIES
Honest, self-motivated, professional, team playerTravel to client offices when neededExceptional customer service skills, organizational skills with a proven ability to manage multiple calls and tickets with minimal supervisionAbility to learn new technology quicklyAble to constantly balance multiple tickets and request in high pressure situations and will take escalations from Lv1 TechsMust be able to diagnose problems quickly and correctly with computer systems and introduce a resolutionProvides advanced level installation, support, and maintenance of servers, core infrastructure (switching, routing, firewall) and other computer systemsEfficiently manages configuration of desktops, servers, core infrastructures and services (IIS, e-mail, AD, DNS, DHCP etc.)Assists with planning for and responding to client project needs when applicableAnswer client calls and create detailed ticketsEscalate tickets to the appropriate engineer when neededRemote / On-site troubleshooting of level 2 issues such as desktop hardware failuresWill be responsible for taking calls on an On-Call rotationPunctuality is requiredProvide helpdesk support and resolve problems to the end user's satisfactionMonitor and respond quickly and effectively to requests received through from phone calls or email to ticketing systemMonitor Service Desk for tickets assigned to the queue and process first-in first-out based on priorityModify configurations, utilities, software default settings, etc. for the local workstationUtilize and maintain the helpdesk tracking softwareDocument internal proceduresAssist with onboarding of new usersEnsure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipmentInstall, test, and configure new workstations, peripheral equipment, and softwareMaintain inventory of all equipment, software, and software licensesReport issues to the department head for escalationManage PC setup and deployment for new employees using standard hardware, images, and softwareAssign users and computers to proper groups in Active DirectoryPerform timely workstation hardware and software upgrades as requiredRequired experience :
3 years of relevant technical experienceWindows : 1 yearCustomer Service : 1 yearTypes at least 40 wpmProficient MS Office ExperienceA CertificationNetwork Microsoft Certified ProfessionalSupporting / troubleshooting end user hardware, software, and peripherals including printer / fax / scanner troubleshootingExperience working with a ticketing systemEnterprise level networking (switching & routing) troubleshooting experienceMicrosoft Windows Server 2008 or laterMicrosoft Windows Server Roles : AD, DNS, DHCP, DFS, IIS, GPO, RDSOffice 365 administration knowledge or experience including hybrid environmentsHands on equipment experience (rack, and stack, physical wiring)Advanced performance analysis and troubleshooting skills and strong documentation skillsPreferred experience :
A CertificationNetwork Microsoft Certified ProfessionalMCSEMCITPCCNACCNPPowerShell scripting nice to haveMicrosoft AzureSpam Filtering technologies : Message Labs, MX Logics, BarracudaFirewall installation & configuration (Cisco Meraki is a plus)Backup Solutions : Acronis, Cloud Backup and DRHelp desk : 2 yearsActive Directory : 2 yearsM365 admin : 2 yearsSwitching & routing : 2 yearsTicketing system : 2 yearsHardware - technical troubleshooting : 2 yearsWork a Monday - Friday, 8am - 5pm scheduled with overtime as needed and on-call rotation.
Come be a part of learning cutting edge technologies and making a difference to companies who need IT support and expertise like yours.
As part of our hiring process, we will conduct a background check and drug screening, which may include criminal history, employment verification, education verification, and drug testing, as permitted by law. You understand that providing false information or refusing to participate in these screenings may result in withdrawal of your employment application or termination of employment, depending on the stage of the hiring process. All information obtained will be treated confidentially in accordance with applicable laws.
Job Posted by ApplicantPro
Salary : $48,000 - $60,000
