Customer Service Support- Denver, CO

About Us:
Krayden Inc. is a leading, technical distributor that partners with the industry’s premier suppliers to deliver engineered solutions, customized support, and best in class responsiveness to our customers.

• Products that perform: We supply specialty engineered solutions from premier suppliers, that enable our customers to push the envelope of innovation.
• Knowledge that serves: We provide technical knowledge & best-in class customized support to engineers & buyers of CM’s/OEM’s.
• Service that delivers: We have created a global distribution network to assist customers deliver on their desired outcomes.

Job Summary:
Assists the Customer Service Department in the functions related to materials vendors that are outside of purchasing, CSR’s and Shipping and Receiving.

Job Responsibilities:

• Complete assignments involving the use of independent judgment and personal initiative
• Ability to work in a fast paced, complex and high-pressure environment exercising tact and judgment in responding to inquiries and resolving issues
• Set priorities and handle multiple tasks simultaneously
• Collects certificates and quality surveys from material vendors and manages approval status in the system.
• Complete customer supplier surveys related to product or manufacturer on customer portals
• Process RMA’s
• Process Freight Claims
• Process IMDS/PAPP/PSW
• Attend meetings as required.
• Interfaces with Customer Service and Sales Reps in order to provide the customer with accurate responses to inquiries in a courteous and prompt manner.
• Assumes responsibility for establishing and maintaining professional business relations with vendors and customers.
• Presents a positive image of Krayden, Inc. by maintaining procedures required to professionally answer the telephone.
• Process open order reports for the CSR department; be able to meet the minimum requirement of open order reports weekly to meet department KPI goal.
• Work with other departments to provide the customer with accurate and up to date information for their orders as well as updating the system with this information.
• Deliver exceptional customer service to the customers by responding to each request in a timely and courteous manner.
• Perform other duties and special projects as assigned.
• Perform duties to AS/ISO and applicable procedures and regulations.

Work with the manufacturer as needed to provide the following documents for the customer:

• Reach and ROHS Certificates
• Conflict Minerals statements
• AVL
• Buy America
• TSCA
• Proposition 65
• Annual NAFTA/Certificate of Origin

Qualifications:

• Associates or Bachelor's Degree is a plus
• 1 year Customer Service experience in a high email environment; Distribution or Manufacturing experience a plus.
• Strong PC and computer software experience including Microsoft Office Suite, ERP, and CRM.
• Excellent communication skills (verbal and written).
• Exceptional listening, collaboration, and problem-solving skills.
• Ability to work effectively in a fast-paced environment

Benefits:
Krayden offers a competitive employee-focused benefits package which includes Medical, Dental, Vision Care & Life insurance, Flexible Spending Accounts (FSA), HRA's, 401(K) Retirement Plan, tuition reimbursement & much more. Krayden Inc. is an Equal Opportunity Employer.

***This job description is intended to be a general description of the duties and responsibilities of this position. It is not necessarily all encompassing and job responsibilities are subject to change in response to legitimate business needs or practices.***