Customer Service Trainer-Denver, CO

About Us:
Krayden Inc. is a leading, technical distributor that partners with the industry’s premier suppliers to deliver engineered solutions, customized support, and best in class responsiveness to our customers.

• Products that perform: We supply specialty engineered solutions from premier suppliers, that enable our customers to push the envelope of innovation.
• Knowledge that serves: We provide technical knowledge & best-in class customized support to engineers & buyers of CM’s/OEM’s.
• Service that delivers: We have created a global distribution network to assist customers deliver on their desired outcomes.

Job Summary:
Possess a strong customer service background with expertise in various adult training techniques to effectively train and onboard new hires. The primary focus is to work with new and existing team members at both corporate and satellite locations, training them on the fundamentals of our system and processes setting them up for success as quickly as possible. Communicate information clearly and concisely, demonstrate patience and flexibility to adapt to different learning styles, maintain a positive attitude, and create a productive learning environment for trainees.

Responsibilities & Requirements:

• Work with Department Manager and Quality Team to maintain, create, and update work instructions, resource documents, and training documents.
• Ensure that all employees are trained and informed in how to perform their jobs effectively.
• Organize and conduct refresher training when needed for new or existing CAS team members.
• Training of all new CAS team members, meet on a weekly or bi-weekly basis to provide feedback; keeping them informed of where they are within their training schedule and readjusting as necessary.
• Maintain employee training records to make sure we are compliant, and up to date.
• Train all employees on new procedures, working with CAS Supervisors to schedule group training if needed.
• Willing to travel to other Krayden locations to train.
• Establishes and maintains positive, effective relationships with all customers associated with Krayden, Inc.
• Attends and facilitates meetings as necessary including quality meetings, training meetings, and Strategic Management meetings.
• Effectively interprets and conveys Krayden, Inc.’s employee policies, and Employee Handbook.
• Responsible for identifying and anticipating issues and bringing forward solution to the Customer Service Manager on how to effectively deal with such issues in a timely manner to maintain a smooth, effective operation.
• Facilitate problem-solving among the staff and drive effective group dynamics.
• Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws and regulatory requirements.
• Responsible for assisting in interviewing and hiring of candidates including understanding of our assessment tool to explain to new hires.
• Responsible for evaluating performance, addressing concerns and resolving issues during the new hire period.
• Perform duties associated with AS/ISO and applicable procedures and regulations.
• Ability to teach to adult learners
• Experience with training remotely
• Ability to provide feedback in a professional and productive manner
• Perform other duties as assigned.

***This job description is intended to be a general description of the duties and responsibilities of this position. It is not necessarily all encompassing and job responsibilities are subject to change in response to legitimate business needs or practices.***