What are the responsibilities and job description for the Customer Care Agent position at Kreg Therapuetics?

Description :

About Us : Kreg Therapeutics Inc. is a leading provider of specialty medical equipment. We are dedicated to delivering innovative solutions to the Acute Care Industry. Our mission is to enhance patient care and improve clinical outcomes through our proprietary technology.

Job Description : We are seeking talented, ambitious individuals who are eager to prove themselves in the rapidly growing Medical Device Sales Industry. This position offers a tremendous growth opportunity for those looking to break into the Medical Device Sales Industry and represent proprietary technology to today's clinical leaders in the Acute Care Industry.

Position : Customer Service Representative

Shifts : Must be available for 1st, 2nd, and 3rd shifts.

Responsibilities :

Answer inbound calls from Hospital and Nursing Home customers, handling approximately 40 calls per day.
Provide exceptional customer service and ensure customer satisfaction.
Follow up with technicians, service coordinators, management, and the sales team to ensure seamless service delivery.
Research service orders for quality control and ensure accuracy.
Enter orders into a custom software database with precision and attention to detail.
Utilize call center experience to manage high call volumes and maintain professionalism under pressure.
Address customer inquiries and resolve issues promptly and effectively.
Collaborate with team members to improve processes and enhance service quality.

Qualifications :

Previous experience in a call center environment is highly desirable.

Strong communication and interpersonal skills.

Ability to multitask and manage time efficiently.

Detail-oriented with strong organizational skills.

Proficient in using computer systems and software applications.

A positive attitude and a commitment to providing excellent customer service

Requirements :

Ability to pass a criminal background check and preliminary / random drug screens.

Opportunities for Growth within the Organization.

Outstanding customer service skills.

Proficient computing skills and attention to detail.

Strong interpersonal and communication skills.

Work Shift availability, for evenings and weekends.

Why Join Us :

Opportunity to work in a dynamic and rapidly growing industry.

Gain valuable experience in the Medical Device Sales Industry.

Be part of a team that is dedicated to improving patient care and clinical outcomes.

Competitive salary and benefits package.

Opportunities for career advancement and professional development.

Kreg Therapeutics, Inc. offers

401K.

Comprehensive training.

Dental.

Life, Short & Long Term Disability.

Medical.

Pet Insurance.

Rapid opportunity for advancement based on performance in a fast-growing medical device industry.

Vision.

PIbd4a8deaad07-31181-36405032

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