What are the responsibilities and job description for the KRG Technologies Inc. is hiring: Cisco Video Conference – L1 Support in Fort Mil position at KRG Technologies Inc.?
Manage and maintain video conferencing equipment and perform daily health checks.
- Support and manage video conference meetings via Microsoft Outlook and support AV and video conferencing rooms.
- Monitor video infrastructure capacity and performance to ensure continued, uninterrupted operation of its systems and applications.
- Provide first line fault monitoring on the customer's video networks, making best use of available network management tools.
- Responsible for documenting and recording all details of the identification and resolution of any issues on the customer networks using the help desk ticketing software.
- Hands-on experience and troubleshooting skills on videoconference and audiovisual equipment (Biamps, projection systems, displays, cameras, microphones, integrated A / V systems, etc.).
- Address and troubleshoot customer issues received via email or phone, as well as through monitoring tools, for videoconferencing endpoints, infrastructure, and integrated A / V systems.
- Knowledge of Cisco (Tandberg) codecs like SX10, SX20, SX80, C40, etc. is an added advantage.
- Knowledge of Cisco Video Infrastructure like VCS (Control & Expressway), TelePresence Server, TMS, CUCM, and MCU is an added advantage.
- Deal with Level 1 and Level 2 tickets.
- Ready to work on 24X7 support.
Qualifications
Avaya, Cisco
Additional Information
All your information will be kept confidential according to EEO guidelines.
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