What are the responsibilities and job description for the Transportation Supervisor position at Krispy Kreme Doughnuts?
Location: Los Angeles County area (Overnight position)
Overview of Position:
Overview of Position:
Transportation Supervisor - is responsible for the direct supervision of the DFD Route Service Representative (RSR) team assigned to their location. This will include, but is not limited to, training, staffing and day-to-day management of the RSR staff. Leadership and coaching abilities, problem solving, and a commitment to teamwork are necessary for success in the role. Additionally, a clean, professional appearance, enthusiasm and customer-focused behaviors are required.
Principle Duties and Responsibilities:
Customer Service
· Daily dispatch of deliveries and fleet for assigned location within a direct store delivery network.
· Delivery of orders on a as needed basis when coverage is needed.
· Assigning and supervising driver personnel with a focus on safety/regulatory compliance and controlling and maintaining delivery efficiency goals while meeting or exceeding customer service level expectations.
· Facilitate proof of delivery procedures established by customers and/or company and ensure compliance
· Daily reconciliation of routes
· Address any customer complaints/concerns or inquiries promptly and appropriately
· Handle difficult customer situations professionally
· Communicate and execute planned POS related to promotional activities in accounts
· Communicate all product needs by effectively utilizing order management system; specifically, fluctuations due to weather, demands, promotional activity etc. daily or as required by business demands.
· Audit accounts for product mix, inventory, quality of product, and store staff feedback on driver performance
Supervision
· Conduct formal and informal RSR performance evaluations with a focus on Safety, Customer Service and Efficiency, outlining:
o Goals
o Strengths
o Opportunities
· Develop action plans to achieve goals or address opportunities
· Maintain schedule of “ride-withs” to evaluate driver performance
· Monitor route progress daily
· Verify route returns to settlement sheet
· Ensure all positions are adequately staffed for daily operations and/or perform duties of any open department position as business requires.
Training
· Train RSRs in the use of handheld computers
· Train/coach RSRs to properly complete customer orders
· Train/coach RSRs to properly conduct inventory reconciliation for SBT customers
· Train RSRs to professionally and appropriately interact with customers
· Train RSRs to focus on positioning, cleanliness and overall appearance of in-store displays as well as appropriate product placement on displays per established planograms
· Train drivers regarding product quality and out of date product removal
Safety and Sanitation
· Oversee the compliance of all safety and sanitation standards
· Train drivers in safe driving practices and appropriate vehicle maintenance
· Utilize the Vehicle Inspection and Damage Report Form to perform routine maintenance checks as required
· Report any vehicle maintenance concerns to the District Manager, CPG Operations
· Promptly and completely investigate and document vehicle accidents and/or employee injuries
Leadership
· Uphold an ethic of teamwork with fellow employees
· Maintain a sincere, courteous demeanor with both employees and customers
· Work with management to improve performance and implement new initiatives
· Use good judgment and avoid risk taking while operating a company vehicle
· Other duties as assigned
Essential skills and Experience:
· Organizational skills
· Problem solving skills
· Basic computer skills (MS Office Suite)
· Ability to supervise and coach drivers
· Ability to operate delivery vehicle safely
· Basic math skills
· Ability to read and write
· Strong interpersonal skills
· Must meet Krispy Kreme driving standards (three year clean driving)
· High School Diploma or Equivalent
· Pass a pre-employment drug screen, criminal background check and Motor Vehicles Report
· Ability to travel up to 75% for training or coverage
Nonessential skills and Experience:
Nonessential skills and Experience:
· Previous route sales/delivery experience preferred
Salary : $50,000 - $70,000
