Operations Support Specialist (QSR / Restaurants)

The Restaurant Business Consultant aka Operations Support Specialist serves as an advisor to provide operational expertise on Krispy Krunchy brand standards, sales and profit maximization, growth, cost management, guest service execution, product quality and safety. They will contribute to reaching company objectives by building relationships with Operators, training brand standards and effectively monitoring compliance to ensure the business is efficient and profitable.

Duties & Responsibilities:

Performs ongoing, scheduled store audits to ensure business operations and practices are in compliance with agreements and brand standards. Documents and communicates areas of concern; partners with operators on the development and execution of performance improvement action plans.

Provides post-opening on-the-job, onsite training and certification to Operators and their employees. Operational Support Specialists will train using the current operations guide and any other KK-provided training collateral.

Coordinates the rollout of key promotions and new products/systems, including plans New Store Openings and schedules project implementation, anticipates and resolves implementation issues, ensures effective integration/coordination with other initiatives, provides training; troubleshoots problems, and ensures ongoing follow-up visits.

Proactively identifies Key Performance Indicators, problem solves, and follows through to resolution. Communicates with Operators on the benefits of running a high performing operation and the value and potential return in making sound investments in the business by influencing decisions and holding the team accountable to commitments.

Works cross functionally with the Launch and Sales teams to vet new locations and ensure transition from NSO launch to growth phase is optimal.

Communicates with other departments at KK to provide insight and consultation on operational issues; participates in the evaluation of rollouts to ensure continuous improvement and refinement of processes.

Assists Operators with quality concerns including receiving credits on mishandled or poor-quality KK products, equipment or services.

Demonstrates proper food service knowledge, best sanitation practices, POS comprehension, and other related issues.

Assist in set up and working trade shows.

Responsible for proper understanding and following all company policies/procedures as outlined in the Company Handbook.

Requirements

High school diploma or GED

3 year's experience minimum in multi-unit Operations in the restaurant industry

Restaurant General Manager and/or other leadership experience

Valid driver’s license with a clean driving record

Ability to travel up to 80%

Ability to travel overnight

Ability to lift 50lbs on a regular basis, stand for long periods of time, drive for long periods of time, bend, twist, and work on a ladder

Knowledge, Skills, and Abilities

Strong verbal and written communication skills

Demonstrates Krispy Krunchy Core Values

Be All In

Have ImPECKable Standards

Love What You Do

Be a Good Egg

Together We Win

Demonstrates willingness to change direction, remain flexible based on business needs

Meets, with intent to exceed, established KPIs

Ability to build and maintain relationships with customer base

Demonstrates collaborative skills and the ability to work cross-functionally

Strong analytical, diagnostic, and root cause identification skills

Critical perspective and observation of store-level execution elements; marketing, merchandising and brand integrity

Proven prioritization, presentation, time management, project management and planning skills

Effectively cope with change, shifts gears comfortably, decides and acts without having the total picture; able to handle risk and uncertainty in a professional manner

Remain calm under pressure and act in an ethical manner at all times

Proficient in MS Office Suite, Internet applications

Self-motivated and goal-oriented with a strong personal drive for success

Inspiring personality

Effective teamwork skills

Genuinely friendly interpersonal skills

Problem Solving skills

Leadership

Having Fun

Integrity

Strategic Planning

Detail-oriented

Location: Ideal applicants can live in or near the Bay Area including but not limited to San Francisco, Oakland, Vallejo, Concord, Antioch.

Location Requirement: Travel required up to 75-80% of the time including air travel. Weekends and night travel may be required. Candidate will work the remaining time out of his/her home.

Job Type: Full-time

Pay: From $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift

Experience:

• Restaurant management: 5 years (Preferred)

Work Location: In person

Salary : $60,000