Guest Care/Customer Service

Job Description

Company Name: Kroger Stores
Position Type: Employee
FLSA Status: Non-Exempt

Position Summary

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Verify, balance and report all pertinent information regarding sales, paper and cash assets and related documents. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Essential Job Functions

• Promote trust and respect among associates
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold throughout the store
• Count and balance daily cash and paper assets; prepare cash and check deposits
• Prepare daily and weekly sales and cash report
• Report sales and register transactions to the store leader or division cash management office in a timely manner according to company policy
• Maintain Kronos and Timekeeping daily and finalize store weekly payroll; assist management team with administrative duties
• Answer phones and communicate with store associates and customers; post daily cash shortages/overages in accordance with company policy
• Follow established policies and procedures (where applicable) for postage stamps, money orders, gift certificates, lottery, Western Union money transfers, etc.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
• Cashier and bag groceries as needed to assist with customer check out
• Notify management of customer or employee accidents
• Report all safety risks or issues, and illegal activity, including robbery, theft or fraud; collaborate with team members to encourage teamwork
• Adhere to all local, state and federal laws, and company guidelines
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Minimum Position Qualifications

• Ability to handle stressful situations
• Effective communication skills
• Ability to use 10-key adding machine by touch
• Knowledge of basic math (counting, addition, and subtraction)

Desired Previous Experience/Education

• High School Diploma or GED
• Any customer service experience
• Any bookkeeping or clerical experience
• Second language (speaking, reading and/or writing)

Education Level: None
Required Certifications/Licenses: None
Position Type: Full-Time
Shift(s): Day
Regions: South

Jobs at Kroger: At Kroger, we hire people who have a passion for helping others and who want to build a relationship with our Customers. No matter what stage of your career, you can build your future at Kroger. We look for people who want more, aspire to be more and work hard to achieve their goals. Our focus on keeping the Customer first is what makes us successful. We offer many opportunities not only in our stores, but in Manufacturing, Logistics, Marketing, Finance, Human Resources, and many other fields.

Company Overview: Kroger Family of Companies employs nearly half a million associates who serve over 11 million customers daily through a seamless shopping experience under a variety of banner names. At The Kroger Co., we are Fresh for Everyone™ and dedicated to our Purpose: To Feed the Human Spirit®. We are committed to creating #ZeroHungerZeroWaste communities by 2025. Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement.

Job Types: Full-time, Part-time

Pay: $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• In-person

Ability to commute/relocate:

• Mount Juliet, TN: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

Salary : $15