What are the responsibilities and job description for the Customer Service Representative position at KROHNE INC?
We are currently looking for a Customer Support Representative in our Beverly location. This person will provide customer support, order entry and system administration for our organization.
The successful person will have a minimum of five years experience from a manufacturing/distribution environment in an inside sales, product support, order fulfillment or technical customer service environment
Your main responsibilities:
1. Performs order entry and system administration for the ERP system (database). This includes the maintenance of customer data and sales territories.
2. Expedites orders with feeder factories.
3. Coordinates logistics activities as applicable to the sales process. This includes receipt and processing of orders as they are received from overseas factories.
4. Provides assistance with resolving customer complaints.
5. Provides training to Inside Sales personnel with regard to ERP system usage (new hires, etc.)
6. Interfaces with manufacturing to assist with the resolution of issues related to order quality, change orders and shipping issues.
7. Releases orders to manufacturing (picking lists, etc.)
8. Communicates with customers and representatives on issues relating to order confirmations, projects and submittal packages.
We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. KROHNE, Inc. complies with applicable federal, state & local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.