Scheduler

Krossroads Integrative Health and Recovery Solutions is a fast-paced behavioral health agency that serves New Mexico's rural and metro areas: Raton, Clayton, Las Vegas, Santa Fe, and ABQ. We partner with Transitional Living Centers and nest clinical services within the transitional housing setting. We are a client-centered treatment plan agency with multiple levels of services. We serve individuals, children, youth, families with co-occurring, substance abuse, legal issues, MAT, medication management, IOP, Seeking Safety, Choice Recovery Path, and other evidence-based skills groups six days a week in addition to individual and group therapy sessions. This position is for the Albuquerque location.

Schedulers are responsible for the following:

* Maintaining all office functions

* Work in tandem with Providers for scheduling needs in the electronic health record (EHR) system

* Support CSW's with client UDS's when needed

* Support Medical Team by taking vitals for scheduled clients

* Release of Records

* Manage Telehealth session logistics for intakes and assessments with providers who are available via Telehealth.

* Make appointments, track and call and send out via the EHR appointment reminders.

* Be able to troubleshoot sending faxes, emails, pre-authorizations, and hard copy communications.

* Must be digitally literate and be able to upload documents to charts.

* Monitor missed appointments and perform client outreach to reduce missed appointments and verify client contact information.

* Clean and sanitize facility as needed

*Collaborate with other agencies and providers as needed

* Have outstanding customer service skills and de-escalate clients and people walking in if needed

* Ensure we are receiving labs from labs and hospital

* Support compliance reports, and staffing’s answering phones and transferring calls, support legal clients and sending court paperwork to attorneys, upload documents to charts.

* Work collaboratively with administrators- schedulers in other sites and be able to work cohesively, professionally, and ethically with all clients and staff.

Work Remotely - NO this is an In Person Position

Job Type: Full-time

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Application Question(s):

• What is your salary requirement?

Education:

• High school or equivalent (Preferred)

Experience:

• Microsoft Office: 4 years (Preferred)
• Medical office management: 3 years (Preferred)

Ability to Relocate:

• Albuquerque, NM 87102: Relocate before starting work (Required)

Work Location: In person