What are the responsibilities and job description for the Customer Service Repersentative / Scheduling Coordinator position at Krueger Heating Air Conditioning Geothermal?
Are you a thoroughbred in a stable of donkeys?
Are you a go-getter professional among “boring basics”?
Do you believe uncapped pay is the best reward for your talent and work ethic? Are you a goal-setting, mover, and shaker?
What if you could be part of an organization that is stable, supportive, has proven processes, has name recognition, has a customer base, and has the opportunity for you to win?
We have a RARE opening in our internal department, and we want to talk to you.
Krueger Heating Air Conditioning Geothermal is a hometown company that has grown in Springfield for over 30 years. We are one of the fastest-growing and highest-paying heating and air company in the Ozarks. Our Customer Satisfaction Representatives are the ambassadors to our customers. They are the voice of Krueger and represent our mission, our values, our quality, and our service in our community.
They must be the best, and we must be selective.
Krueger believes in investing in great people and building a great team that provides the very best care for our customers. We are driven by never-ending improvement within ourselves and our community.
Responsibilities:
- Conduct inbound/outbound calls to existing and potential customers
- Provide exceptional customer service by addressing inquiries and resolving issues
- Communicate effectively with customers in a professional and courteous manner
- Analyze customer needs and recommend appropriate solutions
- Maintain accurate and detailed records of customer interactions
- Actively participate in Krueger’s ongoing training programs.
Qualifications
- Strong verbal communication skills with excellent phone etiquette
- Previous experience in customer service or sales is preferred
- Ability to effectively communicate and build rapport with customers
- Strong analytical skills to understand customer needs and recommend solutions
- Nationwide background check
- Drug test
Job Type: Full-time Monday to Friday, 7:45-4:30
Compensation: Based on an hourly wage to commensurate with job experience plus a lucrative compensation package based on the value of a solutions based performance.
Expected hours: 40 per week
Benefits Include:
Paid Training
Health insurance
On-the-job training
Paid time off
Job Type: Full-time
Pay: $18.00 - $35.00 per hour
Benefits:
- Health insurance
- On-the-job training
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
Shift:
- 8 hour shift
- Day shift
Ability to Commute:
- Springfield, MO 65807 (Required)
Ability to Relocate:
- Springfield, MO 65807: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $35