What are the responsibilities and job description for the Business Development & Customer Support Representative position at KSE?
At KSE Systems, we base our success on our ability to identify consumer needs and adapt service strategies to assist them.
If you are looking to work with people, hone your customer service skills, develop your business and sales knowledge, and collaborate with teams, our Business Development & Customer Support Representative position fits you!
Business Development & Customer Support Representative Responsibilities :
- Generate awareness that translates into sales through direct communication with the local consumer base and the introduction of client products and services
- Provide excellent customer service by drawing on knowledge of client devices and technological abilities learned through entry-level training
- Center sales decisions around customer needs by listening to their current situation, discussing potential service options, and matching them with a proper client solution
- Develop a clear understanding of the local market to adapt sales and marketing strategies to consumer preferences and needs
- Become well-versed in client protocol, requirements, and engagement parameters through entry-level training in customer service, sales, awareness, and product knowledge
- Collaborate with members of management and other Consumer Service Representative on achieving client sales goals and improving customer retention
