What are the responsibilities and job description for the Banquet Manager position at KSL Resorts?
The Banquet Manager is responsible for assuring the success of all banquet events, while maintaining a profitable operation and high-quality products and service levels. They are expected to share ideas to promote business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high.
- Must adhere to the company's Service culture - 4 Keys to creating guests for life.
- Align with KSL's TBO Strategy and focus on recruiting and retaining top talent.
- Focuses on guests scores and ensures the feedback is addressed in a timely manner.
- Assist Director of Food and Beverage and helps oversee all aspects of the daily operation of the resort's Banquet Operations.
- Work with other department managers to ensure consistency within the operation.
- Stay up to date with the latest Banquet trends and make suggestions to drive revenue.
- Participate in food and beverage banquet menu creation and ensure the team is trained accordingly.
- Monitor attendance and overall performance of the team, coach and council when needed.
- Coordinate and monitor all phases of Loss Prevention in the Banquets.
- Prepare and submit required reports in a timely manner.
- Monitor quality of service in Banquet Events, drive the team to achieve high service standards.
- Ensure compliance with requisition procedures.
- Be visible on the floor and assist staff as needed during each meal period.
- Comply with weekly and monthly forecasting procedures.
- Be involved in and / or conduct departmental and resort trainings.
- Interview candidates for Banquet positions and follow standards for hiring approvals.
- Perform other duties as requested by management.
Working Conditions and Schedule
