What are the responsibilities and job description for the Front Desk Agent (Evening) position at KSL Resorts?
Essential Functions
- Greet and welcome guests upon arrival, ensuring a warm and friendly first impression.
- Register guests into the computer system, verifying reservation details and processing payments.
- Handle cash and balance the cash drawer, maintaining accurate financial records.
- Provide guests with information about hotel facilities and local attractions.
- Assist guests with check-out, ensuring all services are correctly accounted for and processing various forms of payment.
- Field guest complaints, conduct research, and resolve issues to ensure guest satisfaction.
- Maintain extensive knowledge of the hotel's services, facilities, and the local area.
- Follow hotel policies and procedures, including safety and security standards, and continuously strive to improve operational standards.
- Participate in upselling and promoting marketing programs to enhance guest experience and hotel revenue.
- Work cohesively with the team, supporting management and collaborating professionally with co-workers
Skills and Abilities
Job Qualifications / Requirements
Education : High School diploma or GED equivalence
Experience : 1 year of Customer Service experience preferred
Additional : Will be required to work flexible scheduled shifts based on business needs.
Physical Requirements
The minimum physical requirements for this position include but are not limited to :
Reasonable Accommodation Statement
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Disclaimer
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need accommodation for any part of the application process because of a medical condition or disability, please contact : selectserviceshr@kslresorts.com.
Peregrine Hospitality is an Equal Opportunity Employer M / F / Disability / Veteran and Drug Free workplace