Member Service Representative (Call Center Team Member)

Member Support Representative (Call Center Team Member) Manhattan , KS

Who we are looking for:

We at kstate CREDIT UNION, are seeking a Member Support Representative to join our growing team. If you are someone who would describe themselves as a go-getter, team player, and problem solver and enjoys a fun, energetic work environment, then this role is for you!

Applicants must be confident, have an outgoing personality, be detail-oriented, can multi-task, and offer solutions to meet the members’ needs. Call center experience is preferred but not required. Bilingual candidates are encouraged to apply!

Who we are:

For 79 years, kstate CREDIT UNION has been committed to being truly local, truly yours by doing everything possible to provide members with superior products and services that meet real needs and provide lasting value.

Common bond…common sense…We connect our community to unmatched banking value, backed by passionate service – because what’s good for our neighbors is good for all.

Work Environment:

kstate CREDIT UNION is a relaxed yet fast-paced environment that is truly focused on serving our members. Family atmosphere that works as a team with one common purpose.

Hours of Operation are 8:15 am – 5:15 pm, Monday – Friday, and every other or rotating Saturdays from 8:45 am –12:15 pm, with occasional weekday meetings that would begin at 8:00 a.m.

What team members say:

“Working at the CU is like working with family and friends. High energy with lots of positive vibes. It’s truly a joy to assist our members on a daily basis.”

Benefits:

• BCBS Group Health & Dental Insurance

• Vision Insurance

• Two 401 K Retirement plans

• Life & LTD insurance policy and Life & AD&D insurance policy

• Cancer insurance

• Supplemental insurance options

• Product & Service discounts

• Continuing Education reimbursement

• Vacation and Sick leave time

• Holiday paid time (includes most Federal Holidays)

• EAP (Employee Assistance Program)

A day in the life of a Member Support Representative:

• Answer phones utilizing communication skills to make every call into the Credit Union a warm and welcoming experience.

• Educate and serve members with products & services utilizing our sales as service culture.

• Team members are required to meet monthly goals with opportunities to achieve financial incentives.

• Provide excellent service to Credit Union members with their inquiries by building relationships using the phone, video, text, chat, and email channels. Utilize the same channels to open and close memberships.

• Originates consumer loan applications to mitigate risk and achieve the member’s objectives. While gathering information and documentation necessary for underwriting. Owning an application from beginning to closing for VISAs and unsecured loans under a defined threshold.

• Consistently bring a positive and sales-minded attitude to identify and assess members’ financial needs with the goal of achieving member satisfaction and supporting all members and team members. This position seeks to provide solutions for members’ needs.

• Maintain confidentiality in all kstate CREDIT UNION and member matters.

• Present a positive image of the kstate CREDIT UNION through professional appearance and courteous attitude.

Member Support Representative attributes and skills:

• Teamwork and the ability to communicate and listen

• Highly effective communicator, both verbal and written

• Ability to multi-task with strong time-management skills and the ability to focus while managing multiple tasks

• Ability to critically think and problem-solve

• Ability to exercise trust and diplomacy, in addition to normal courtesy and tact

• Ability to build trust and rapport with others while fostering sound relationships

• Strong work ethic with a sense of urgency and ability to meet deadlines

• Self-motivated, enthusiastic, with a positive, can-do attitude

• Willingness to serve members and teammates while continuing to learn

Member Support Representative qualifications

• A minimum of a high school diploma or equivalent GED

• Six months - two (2) years of experience in call centers, Credit Unions or other financial institutions is preferred

• Excellent written and verbal communication skills including active listening skills

• Knowledgeable in Microsoft products (Word, Excel, Outlook)

• Must be good with details, i.e. numbers and names

• Must have excellent member service and sales etiquette

Who you work with and for is one of life’s biggest choices. Are YOU ready to take the next step with kstate CREDIT UNION?

#KSCU123

Wages: $18 - $21 per hour

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Shift:

• Day shift

Experience:

• Customer Service: 1 year (Required)
• Call Center: 1 year (Preferred)
• credit union or related financial institution: 1 year (Preferred)

Ability to Commute:

• Manhattan, KS 66502 (Required)

Work Location: In person

Salary : $18 - $21