What are the responsibilities and job description for the Courtesy Clerk, Part-Time position at KTA Super Stores?
We receive applications for this position on an ongoing basis. When an opening becomes available, we will review job applications on file and interview the applicants that we feel may be the best candidates for this position. NOT ALL APPLICANTS will receive an interview.
PRIMARY PURPOSE
The primary responsibility of a Courtesy Clerk is to ensure customer satisfaction by promptly and accurately bagging the customer’s purchased items quickly, efficiently, and intact. A Courtesy Clerk also increases customer loyalty by assisting all customers with courteous, pleasant, and patient service.
ESSENTIAL DUTIES
You MUST perform the following duties regularly and up to company standards:
- Promptly and efficiently greet, thank, offer assistance, and meet the needs of all customers.
- Bag items quickly and efficiently without forgetting or damaging any items, by following proper bagging procedures.
- Transport and load groceries into vehicle of customers needing such assistance.
- Replace, retrieve or price check items for Cashiers and customers.
NON-ESSENTIAL JOB DUTIES
In order to provide the best possible service to our customers, the following duties are also required on an as-needed basis, during slow periods, or upon instruction by a supervisor, manager or designated person-in-charge.
- Assist customers with unloading items from shopping cart onto the check stand belt.
- Retrieve shopping carts from the parking and sidewalk areas and maintain cart availability to customers, as needed. Remove all trash from carts.
- Lock up shopping carts at closing of store.
- Return unwanted or damaged items to proper location.
- Refill and maintain bags and supplies at the check stand, as needed.
- Restock beer case as needed.
- Perform and record regular floor sweeps as assigned.
- Respond to “mess calls” as needed.
- Clean restrooms, parking lot and front-end of store daily.
- Study and be able to explain specials, ads and promotions to customers.
- Assist other departments with job duties when necessary.
- Perform other duties as required or assigned.
CUSTOMER SERVICE EXPECTATIONS
All All associates are required to provide our customers with “World Class Service” with a local touch.
- GREET all customers (be friendly, smile and make face-to-face eye contact).
- HELP all customers (listen and pay attention; be courteous; be knowledgeable about product location, services offered and store hours; offer alternatives if a product is out of stock; take the customer to the product, etc.).
- Personalize the customer’s shopping experience (make small talk, offer meal suggestions, explain current store promotions, etc.).
- THANK all customers (show appreciation and offer a parting comment).
WORKING CONDITIONS
- Frequently perform most duties in an air conditioned building where it may be dirty, dusty, and noisy, and with a high volume of customers and co-workers.
- Occasionally work outdoors where the temperature and weather varies (hot, humid, rainy, vog, etc.), to sweep the parking lot, retrieve shopping carts and assist customers to their vehicle.
- Seldom work around fumes and odors from various products and customer’s perfumes.
