Courtesy Clerk, Part-Time

*This position is currently eligible for a "temporary" New Hire Signing Bonus of $750, payable in three increments throughout the first 520 hours worked.

PRIMARY PURPOSE 

The primary responsibility of a Courtesy Clerk is to ensure customer satisfaction by promptly and accurately bagging the customer’s purchased items quickly, efficiently, and intact. A Courtesy Clerk also increases customer loyalty by assisting all customers with courteous, pleasant, and patient service.  

ESSENTIAL DUTIES 

You MUST perform the
following duties regularly and up to company standards:  

• Promptly
   and efficiently greet, thank, offer assistance, and meet the needs of all
   customers. 
• Bag items
   quickly and efficiently without forgetting or damaging any items, by
   following proper bagging procedures. 
• Transport and load groceries into vehicle of customers
  needing such assistance.
• Replace, retrieve or price check items for Cashiers
  and customers. 

· NON-ESSENTIAL
JOB DUTIES 

In order to provide the best
possible service to our customers, the following duties are also required on an
as-needed basis, during slow periods, or upon instruction by a supervisor, manager
or designated person-in-charge. 

• Assist customers with unloading items from shopping
  cart onto the check stand belt.
• Retrieve shopping carts from the parking and sidewalk
  areas and maintain cart availability to customers, as needed. Remove all trash from carts.
• Lock up shopping carts at closing of store.
• Return unwanted or damaged items to proper location.
• Refill and maintain bags and supplies at the check
  stand, as needed.
• Restock beer case as needed.
• Perform and record regular floor sweeps as assigned.
• Respond to “mess calls” as needed.
• Clean restrooms, parking lot and front-end of store
  daily.
• Study and be able to explain specials, ads and
  promotions to customers.
• Assist other departments with job duties when
  necessary.
• Perform other duties as required or assigned.

CUSTOMER SERVICE
EXPECTATIONS 

All All associates are required
to provide our customers with “World Class Service” with a local touch. 

• GREET all customers (be friendly, smile and make
  face-to-face eye contact).
  • HELP all customers (listen and pay attention; be
    courteous; be knowledgeable about product location, services offered and store
    hours; offer alternatives if a product is out of stock; take the customer to
    the product, etc.).
  • Personalize the customer’s shopping experience (make
    small talk, offer meal suggestions, explain current store promotions, etc.).
  • THANK all customers (show appreciation and offer a
    parting comment). 

WORKING CONDITIONS 

• Frequently perform
  most duties in an air conditioned building where it may be dirty, dusty, and noisy,
  and with a high volume of customers and co-workers.
• Occasionally
  work outdoors where the temperature and weather varies (hot, humid, rainy, vog,
  etc.), to sweep the parking lot, retrieve shopping carts and assist customers
  to their vehicle.
• Seldom work around
  fumes and odors from various products and customer’s perfumes.