What are the responsibilities and job description for the Receptionist position at KU Medical Practice Association?
POSITION SUMMARY
Faculty, Fellows, and Residents from the University of Kansas School of Medicine-Wichita’s Internal Medicine and Gastroenterology Departments provide patient care through our clinic. As a Receptionist, you will play a crucial role on our clinical team by serving as the first point of contact for patients arriving at or calling the clinic, registering patients and scheduling appointments in a customer service-oriented environment. We are dedicated to continuous quality improvement while providing high quality, efficient health care to patients. We have an amazing staff that promotes teamwork, supports each other, and engages in how the clinic operates.
ESSENTIAL FUNCTIONS
- Greets patients in a prompt and courteous manner, provides support and guidance as needed, and maintains a positive customer service environment
- Obtains completed patient forms and signed acknowledgement of receiving copies of office policies and legally required documents
- Updates patient demographic and payment-related information
- Performs insurance benefit verification
- Collects monies due for patient visits (e.g., co-pay, deductible, co-insurance, self-pay) and refers to the Billing department when appropriate
- Scans patient registration documents and insurance cards into patient’s electronic health record
- Checks patients in and out for appointments
- Answers telephone, schedules appointments, directs/transfers calls to appropriate departments
- Performs daily balancing of payment batch
- Sort and distribute faxes and other patient correspondence
- Monitors provider schedules and organizes patient flow
- Maintains clean, orderly reception area and lobby
- Assists with scanning and indexing of documents into the EMR
- Participates in clinic process improvement activities and team meetings to ensure efficient operations
- Reliable attendance and punctuality
- Other duties as assigned
POSITION QUALIFICATIONS
Certificates & Licenses:
- N/A
Education: High School Graduate or General Education Degree (GED)
Experience:
- One to two years medical office experience preferred.
- EHR experience preferred (we use eClinicalWorks)
- Microsoft Office experience a plus
