Assistant Operations Manager - Jurassic

Join a company that is involved in many diverse operations in one of the most beautiful places in Hawai'i. Kualoa Ranch Hawai'i has enjoyed a proud past and looks forward to an exciting future. A team committed to Hawai'i . . . its history, community, visitors & each other. Be a part of it! Share with our guests the beauty, history and culture of Hawai'i!

Location: On-Site - Kaneohe, HI.
Relocation Package: None
Application Closing Date: January 7, 2025
Schedule: Full-time; open availability including weekends and holidays is required.

Position Overview: The Assistant Operations Manager in the Tours Department will assist in managing the day-to-day operations of the department, focusing on enhancing guest experiences, staff training, and maintaining operational standards. The ideal candidate will possess a deep understanding of departmental dynamics, including guest services, employee management, fleet operations, and facility maintenance.

Key Responsibilities:

• Conduct daily staff meetings and act as the AM/PM Manager on Duty (MOD) as needed.
• Address and resolve guest and staff issues promptly and effectively.
• Monitor daily operational workflows and ensure smooth execution.
• Oversee staff schedules and duties, ensuring adequate coverage and efficiency.
• Maintain regular communication with the Fleet Manager regarding fleet status, job timelines, and inventory.
• Ensure fleet files comply with D.O.T. standards.
• Maintain and update all department Standard Operating Procedures (SOPs).
• Conduct tours as needed to support operational needs.
• Identify safety improvement opportunities and assist in planning and implementing changes.

Required Qualifications:

• Minimum of 2 years of management experience.
• Proven ability to work independently with minimal supervision while achieving company goals.
• Strong understanding of fleet inventory and operations.
• Collaborative team player with excellent interpersonal skills.
• Proficient in Microsoft Word, Excel, and Outlook.
• Demonstrated leadership skills with a focus on guest service excellence.

Kualoa Ranch Hawai'i is proud to be a drug free and equal opportunity employer. We do not unlawfully discriminate in employment and no question on this application is used for the purpose of limiting or excusing any applicant from consideration for employment on a basis prohibited by applicable local, state, or federal law.