What are the responsibilities and job description for the Rep I, Collections position at Kubota?
BASIC PURPOSE AND SCOPE OF POSITION:
The Kubota Credit Corporation Rep II, Collections is responsible for delivering an exceptional experience to customers that finance and lease Kubota equipment. The Rep II will provide timely, accurate and responsive information and service to Kubota customers and dealers. Customer interaction will include both support and collections efforts.
PRINCIPAL ACTIVITIES: This position does the following in accordance with all applicable Federal, State and local laws / regulations and the Company’s policies, procedures and guidelines:
Provide exceptional service to KCC customers and dealers in a fast-paced, omnichannel call center environment.
Demonstrate a high degree of professionalism and respect to promote a positive brand image and customer loyalty.
Receive and make outbound calls to resolve customer issues and perform early-stage collections for both consumer and commercial accounts.
Establish relationships and communicate effectively with internal teams including Loan Administration, Titles, Loss Mitigation, KTAC and the Loan Origination Center.
Strive to continuously improve while achieving individual and departmental objectives.
Contribute to a culture that is passionate about providing an exceptional customer experience.
Other duties as assigned.
MINIMUM QUALIFICATIONS:
High school diploma or equivalent is required; some college preferred.
A positive attitude and a willingness to learn and grow.
3 years of customer service or collections experience; automated dialer experience is preferred.Interpersonal skills and the ability to interact with customers, dealers, peers and management.Strong customer service and active listening skills to uncover stated and unstated needs. Analytical and problem solving skills. Strong written and verbal communication skills. Ability to type 40 words per minute. Basic knowledge of collection technique and Fair Debt Collection Practices Act procedures is preferred.
LANGUAGE REQUIREMENTS:
Must be able to read, write and communicate in English. Bilingual is a plus, but not a job requirement.
PHYSICAL REQUIREMENTS:
Typical office environment.
ADDITIONAL INFORMATION:
Must be able to complete daily tasks within the allotted time.
Must be able to prioritize tasks with minimal supervision.
Maintain professional decorum with difficult customers.
DISCLAIMER:
The information provided in the description has been designed to indicate the general nature and level of work performed by incumbents within the classification. This description is not intended to be a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of employees assigned to this job/classification. This job is intended to include the current essential functions of the job. Management reserves the right to add or modify the duties and responsibilities and to designate other functions as essential at any time.
