What are the responsibilities and job description for the Global Air Logistics Operational Key Account Manager position at Kuehne + Nagel?
Global Air Logistics Operational Key Account Manager | United States | US2150424
Are you thinking about advancing your career with one of the most successful logistics organizations worldwide? Here at Kuehne Nagel, our Chicago is looking for a new Global Air Logistics Operational Key Account Manager to join our Air Logistics team.
YOUR ROLE
The Operational Key Account Manager is responsible for maintaining and expanding relationships with strategically important customers. This role requires a dynamic and customer-centric individual who can manage the operational aspects of key accounts, ensuring high levels of customer satisfaction that ultimately lead to retention and growth. The successful candidate will work closely with various internal teams to deliver seamless service and solutions tailored to client needs.
YOUR RESPONSIBILITIES
- Serve as the main point of contact for assigned key accounts, ensuring client needs are met efficiently
- Establish and maintain strong, long-lasting relationship with customer through regular communication, meetings and feedback session. Regularly engage to better understand customer requirements, establish trust and serve as escalation contact
- Clarify, negotiate if needed and formalize operational requirements with the customer
- Increase customer satisfaction and loyalty through design and implementation of customer-specific solutions
- Identify cost improvement opportunities, building on existing operational capabilities and client relationships; engage KN and customer resources to achieve cost savings
- Facilitate new business by acting as a subject matter expert on KN service offerings and operational capabilities
- Proactively work with customer and KN sales and operational staff in facilitating corrective actions when required
- Serve as a facilitator or single point of contact for implementation of new business, joint projects or any other customer requests not directly related to immediate day-to-day operations
- Execute specific customer defined analytical functions in support of export and import activities and regulatory requirements
- Manage escalations within your respective BU, incl. Claims handling escalations
- Act on customers behalf respective to articulating needs and requirements to the greater Kuehne Nagel operational organization
- Establish regular governance with KN internal stakeholder, including, but not limited to :
OKAM team assigned to the account
Key Account team (Sales)
Operational entities (BU Management / CCL / OCC / RCC)
SOP Definitions with business field stakeholders
SOP maintenance and distribution
Regular reviews of Sop for accuracy and relevance
Regular review of transactional data to support adherence to SOP
Operational escalation
YOUR SKILLS AND EXPERIENCES
GOOD REASON TO JOIN
There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical / dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-[recruiter's job code]
ABOUT KUEHNE NAGEL
With over 80.000 employees at some 1,300 locations in over 100 countries, the Kuehne Nagel Group is one of the world's leading logistics companies.
CONTACT
US Talent Acquisition
USA.Talent.Acquisition@Kuehne-Nagel.com
