What are the responsibilities and job description for the QuickSTAT Air Logistics Operational Key Account Manager position at Kuehne+Nagel?
Are you thinking about advancing your career with one of the most successful logistics organizations worldwide? Here at QuickSTAT, our Schiller Park is looking for a new Air Logistics Operational Key Account Manager to join our Air Logistics team.
Your Role
Manage and monitor key account Customers and ensuring compliance with all agreed company policies. To ensure that the needs of QuickSTAT customers are being satisfied consistently and that excellence in customer service is promoted throughout the organization. To work collaboratively with operations and sales management to ensure maximum client satisfaction.
Your Responsibilities
There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. [recruiter’s job code]
Kuehne Nagel is committed to Equal Employment Opportunity (“EEO”) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment. Kuehne Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne Nagel.
Your Role
Manage and monitor key account Customers and ensuring compliance with all agreed company policies. To ensure that the needs of QuickSTAT customers are being satisfied consistently and that excellence in customer service is promoted throughout the organization. To work collaboratively with operations and sales management to ensure maximum client satisfaction.
Your Responsibilities
- To develop and maintain relationships with key clients.
- To aid, assist and oversee key customers in all phases of job preparation and management
- Run daily activity reports and maintain overall awareness of live shipments
- Complete and send client reports/ KPls / QBR and Investigation reports in accordance with specific client requirements
- Attend off site meetings
- Provide shipment specific updates where required
- Escalate all client issues to the QuickSTAT management team and applicable business development account manager
- Customs invoice / shipping approvals
- Monitor / assist with live bookings / collection orders
- Understand client tariffs and handle quotations I pricing requests I shipping queries
- Maintain site lists and distribute site letters / starter packs where required
- Identify and implement strategies to improve quality of service and productivity
- Monitor client profit and loss accounts to maintain agreed levels of profitability
- Maintain QuickTRAC, to include SIs (special instructions) and customer information
- Assist in development of client COPs
- Efficiently utilize Quick's proprietary operating systems
- Comprehensive knowledge of cold chain / packaging
- Excellent knowledge of international and domestic airline routings, geography, and time zones
- Demonstrate efficient risk assessment, problem analysis and problem resolution capabilities
- Excellent problem solving and analytical thinking
- 1-2 years of Customer Service experience
- Ability to organize and manage multiple priorities
- Strong interpersonal and communication skills
- Strong leadership and management skills
- Good written and verbal communication skills
- Proficient in Microsoft Office suite
- Must be able to work flexible schedule to a 24/7/365 operation
- 1-2 years of 3PL industry experience preferred
- Dangerous Goods/Restricted knowledge preferred but not necessary.
There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. [recruiter’s job code]
Kuehne Nagel is committed to Equal Employment Opportunity (“EEO”) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment. Kuehne Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne Nagel.
