What are the responsibilities and job description for the QuickSTAT Air Logistics Healthcare Customer Care Specialist position at Kuehne+Nagel?
Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at QuickSTAT, our Schiller Park site is looking for a new Healthcare Customer Care Specialist to join our Air Logistics team.
Your Role
As a Customer Care Specialist, you will be the face of our company to the customers you speak with. You will be responsible for maintaining, developing, and enhancing customer satisfaction and loyalty by ensuring service excellence through proactive customer service, problem solving, customer follow up, and interaction with our sales colleagues.
Your Responsibilities
At QuickSTAT we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The hourly wage range for this position is between $22 and $28. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. QuickSTAT reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.
Kuehne Nagel is committed to Equal Employment Opportunity (“EEO”) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment. Kuehne Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne Nagel.
Your Role
As a Customer Care Specialist, you will be the face of our company to the customers you speak with. You will be responsible for maintaining, developing, and enhancing customer satisfaction and loyalty by ensuring service excellence through proactive customer service, problem solving, customer follow up, and interaction with our sales colleagues.
Your Responsibilities
- Track and trace shipments through alarm management and checkpoint verification at key milestones.
- Communicate effectively with QuickSTAT vendors (service partners and airlines / carriers to ensure that the needs of
- QuickSTAT customers are being satisfied consistently.
- Work collaboratively with Customer Relationship Managers (CRMs), Customer Service and the Commercial Business
- Development (BD) team to ensure maximum client satisfaction.
- Identify discrepancies and escalate issues to the Management and update clients in conjunction with Customer Service.
- Ensure all time and temperature requirements are maintained during transit.
- Shared responsibility for the overview of the department mailbox to include the receipt of new bookings and internal inquiries.
- Must be able to view computer monitors both at close range and distance
- Reporting to the Operational Shift supervisor
- Ability to work 1st Shift (5:00 am - 1:00 pm)
- Highschool Diploma or GED equivalent
- Preferred – Associate Degree or higher, or a minimum of 2 years of desirable experience
- 1 years of experience in customer service
- Preferred - Air Courier or Freight Industry background
- Computer proficiency (MS Office or related programs essential)
- Excellent time management skills & Decision-making ability
- Ability to work successfully under pressure
- Flexibility- must be able to work off hour schedules (i.e., other than 9-5 Mon to Fri) as well as some holidays when requested
- Problem analysis and problem-solving
- Teamwork skills and strong self-motivation ability
- Good numeric / financial ability
- Outgoing personality with excellent communication skills
- Planning and organizing
- Must demonstrate excellent written and oral English skills
- Fluency in second language desirable.
At QuickSTAT we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The hourly wage range for this position is between $22 and $28. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. QuickSTAT reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.
Kuehne Nagel is committed to Equal Employment Opportunity (“EEO”) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment. Kuehne Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne Nagel.
Salary : $22 - $28
