National Sea Logistics Trade Lane Manager- France & Benelux

Are you thinking about advancing your career with one of the most successful logistics organizations worldwide? Here at Kuehne Nagel, our sea logistics trade development team is looking for a new National Sea Logistics Trade Lane Manager to work within the french trade lane.

Your Role

The National Sea Logistics Trade Lane Manager works within the Sea Logistics Function. The Sea Logistics in Kuehne Nagel that is a key asset and, as market leader in sea freight, provides flexible sea logistics and container shipping solutions combined with technology and expertise. Partners with clients belonging to a wide spectrum of industries (Pharma Healthcare, Perishables, Vinlog/Beverages etc.etc.) offering a wide range of tailor-made and end-to-end services included Full Container Standard and Reefer, Full Container with Flexitank, Order Management, Cargo Insurance, Customs Clearance. Leverages the state of the art technology, our international network and our sustainable and innovative supply chain solutions to reduce and offset the carbon footprint of your shipments. The sea freight capacity is build upon our international network with the most efficient shipping connections and long-lasting strategic carrier relationships. Is part of the National Sea Logistics Team and commits to Customer Excellence by securing and increasing Sea Logistics profits and volumes (both import and export) and ensuring trade KPI's maintenance and achievement. Focuses on Specific Regions, owns accountability for new business acquisition, hunting actively in alignment with Field Sales Team and KAM Team

Your Responsibilities

• Drive business development from and to France & BENELUX, hunting for new customers locally as well as overseas in alignment with local sales organizations, travelling frequently the key countries, cross selling also LCL and other Sea Logistics products.
• Hold relationships with respective country stakeholders
• Execute Development Strategies across the Key Countries agreed with ZS-D and ZS-E
• Build close, strong relationships as SME with external customer(s) and internal customers
• Ability to manage various projects/tasks across cross-functional teams
• Travel both domestic and international with the ability to work across various cultures
• Use Corelog (CRM) and internal sales leads to target prospective clients
• Develop client strategy with appropriate KN marketing materials
• Lead market research based on trade news and information, hunting for business opportunities (for export collect business; import, prepaid business)
• Deal with customers by providing them with key knowledge about overall market trends and executing joint calls with the aim to share insightful information across all sales channels
• Visit constantly the main accounts being active on the Route to maintain a competitive market position
  
  

Your Skills And Experiences

• Candidates should have 3 years of sales experience in sea logistics freight forwarding.
• Candidates must know the French trade lane and maintain contacts within the lane
• Knowledge of KN in-house systems an advantage
• High degree of organizational, administrative and communication skills
• SAP Business Object (BO) and Tableau experience
  
  

Good Reasons to Join

At Kuehne Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The target salary range for this position is between $90,000.00 and $130,000.00. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. Join Kuehne Nagel as a Contract Logistics Customer Service Manager! Lead a team, ensure seamless operations, and drive customer satisfaction. Apply now and make an impact in logistics!

Your Role

Your primary objective will be to deliver an outstanding level of service through your team of Customer Service Specialists directly or via supervisors, by providing leadership direction ensuring that all supply chain processes are seamless for our customers.

Your Responsibilities

• To ensure teams respond to customer requests on time, identifying solving issues, complaints or disputes in a professional manner.
• To ensure teams manage process received orders in the system, handing them over to the warehouse operations team for completion.
• To ensure teams communicate with customers regarding order status or when issues arise.
• To ensure teams prepare sort documents such as cycle count reports, invoices then identify interpret data for system entry.
• To ensure teams are coordinating with customers to submit billing as per agreed timeframes along with required supporting documents, monitoring following up any discrepancies in original tax invoices; escalating as necessary.
• To identify implement solutions aimed at continuous improvements within the customer portfolio (e.g. data quality, turnaround times, customer satisfaction).
• To ensure compliance with all customer contractual obligations on the part of the company.
  
  

Your Skills And Experiences

• The candidate must have at least 7 years working experience with minimum 3 years as people manager.
• The candidate shall come from warehouse background.
• The candidate must be strong on end to end process of inbound and outbound. Familiarity with any warehouse management system would be preferable.
• The candidate shall well equipped with the process of receiving orders, ability to hand over task to the operations team and manage deliveries.
• The candidate also must have the ability to analyze system and data.
• The candidate must be proficient in English, with strong skills in writing, reading, and especially speaking.
  
  
  
  

Kuehne Nagel is committed to Equal Employment Opportunity (“EEO”) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment. Kuehne Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne Nagel.