What are the responsibilities and job description for the Sea Logistics Customer Care Specialist position at Kuehne+Nagel?
Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne Nagel, our Jersey City site is looking for a new Sea Logistics Customer Care Specialist to join our Business Unit team.
Your Role
At our Seafreight Business Unit, we're on a mission to ensure every client leaves with a smile. As a Customer Care Specialist, you'll be at the forefront of this mission, delivering top-notch service with a warm smile and a can-do attitude. Join us in our dynamic, results-driven environment where exceeding expectations is just the beginning!
Your Responsibilities
Responsive Communication : Be the friendly voice our customers need, promptly addressing their inquiries through various channels. With professionalism and empathy, you'll ensure they receive accurate and timely information that leaves them feeling valued.
Creative Troubleshooting : Put on your problem-solving hat and dive into resolving customer needs with flair! Whether it's a simple hiccup or a complex challenge, your creative solutions and diplomatic approach will save the day.
Team Collaboration : Teamwork makes the dream work! Collaborate with our rockstar sales, operations, marketing, and technical support teams to tackle customer issues and elevate their experience to new heights.
Master of Documentation : Keep our records shipshape! Your meticulous recordkeeping in our customer service management system ensures no customer concern slips through the cracks, allowing for smooth follow-up and resolution.
Thriving in a Results-Driven Environment : Dive into the excitement of our results driven culture! Meeting and exceeding individual and team performance goals is our bread and butter, with a focus on response times, customer satisfaction, and quality metrics.
Customer Delight : Your prompt, professional, and empathetic responses will turn every customer interaction into a delightful experience.
Empowerment Through Information : Providing accurate and timely information will empower customers to make informed decisions and maximize their satisfaction with our products and services.
Smooth Sailing : With your efficient troubleshooting skills, you'll navigate through challenges to ensure our customers enjoy a seamless journey.
Team Harmony : Collaboration with fellow teams will create a symphony of support, ensuring every customer concern is addressed with precision and care.
Building Loyalty : Your commitment to exceeding performance goals will build a loyal customer base, ensuring their satisfaction and retention for the long haul.
Respond to customer inquiries through various communication channels.
Provide accurate and timely information to customers regarding their accounts, products, and services.
Handle escalated customer issues with tact and diplomacy, ensuring customer satisfaction.
Collaborate with other teams, including sales, operations, marketing, and technical support, to address customer issues and improve customer experience.
Document customer interactions and issues accurately in our customer service management system.
Your Skills and Experiences
2 years' relevant experience in Sea Logistics.
2 years' relevant experience in Customer Service.
Good working knowledge of domestic and international geography including countries, major cities, seaport.
Good Reasons to Join
At Kuehne Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The hourly wage range for this position is between $X and $Y. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-
Kuehne Nagel is an equal employment / affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8 : 00am - 5 : 00pm EST; Monday through Friday or via e-mail at : HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.
