What are the responsibilities and job description for the Sea Logistics Operational Key Account Manager position at Kuehne + Nagel?
Sea Logistics Operational Key Account Manager | United States | req122516
Are you thinking about advancing your career with one of the most successful logistics organizations worldwide? Here at Kuehne Nagel, our Jersey City is looking for a new Sea Logistics Operational Key Account Manager to join our Sea Logistics team.
YOUR ROLE
In this dynamic role, you'll be the strategic partner and trusted advisor to our key customers, crafting innovative solutions that enhance their experience and drive their success. Acting as the central liaison, you'll navigate complex operational needs, spearhead new projects, and ensure every customer touchpoint builds loyalty and satisfaction. With a pulse on performance and a focus on continuous improvement, you'll transform data into insights that fuel impactful business reviews and inspire lasting customer relationships worldwide.
YOUR RESPONSIBILITIES
- Build and maintain strong customer relationships through regular contact to understand customer needs, establish trust, and serve as a primary escalation contact.
- Clarify, negotiate if necessary, and formalize operational requirements with the customer to align on expectations.
- Enhance customer satisfaction and loyalty by designing and implementing tailored solutions that meet specific needs.
- Act as a subject matter expert on our services and capabilities to support new business opportunities and educate the customer.
- Serve as the single point of contact for new business implementations, joint projects, or customer requests beyond routine operations.
- Identify and communicate operational risks to all relevant stakeholders.
- Advocate for the customer by conveying their needs and requirements across the broader Kuehne Nagel operational network.
- Develop and maintain the Master Operating Procedure (MOP) for global roles, and support local teams with Standard
- Operating Procedure (SOP) definitions.
- Assist with system setup and process automation within operational platforms.
- Collaborate with Global Key Account Management (GKAM) and Operations Management to establish and formalize Key
- Performance Indicators (KPIs).
- Facilitate the development of reports for monitoring KPI measurements and operational performance.
- Analyze root causes of non-performance and lead internal initiatives for operational improvements.
- Prepare and present data on KPI performance, projects, and other key operational metrics during global Business
- Reviews, and assist GKAM in creating Business Review presentations.
YOUR SKILLS AND EXPERIENCES
GOOD REASON TO JOIN
At Kuehne Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The target salary range for this position is between $80,000.00 and $95,000.00. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-TW
ABOUT KUEHNE NAGEL
With over 80.000 employees at some 1,300 locations in over 100 countries, the Kuehne Nagel Group is one of the world's leading logistics companies.
CONTACT
US Talent Acquisition
USA.Talent.Acquisition@Kuehne-Nagel.com
Salary : $80,000 - $95,000
