Operational Key Account Manager

Are you thinking about advancing your career with one of the most successful logistics organizations worldwide? Here at Kuehne Nagel, our sea logistics team is looking for a new Operational Key Account Team Lead.

Your Role

As the Sea Logistics Operational Key Account Team Lead & Manager, you will guide the Operational Key Account Team to deliver operational excellence, maximize customer satisfaction, and foster collaboration across functional and business units. Your leadership will be pivotal in driving team development, process improvements, and successful execution of strategic initiatives.

Your Responsibilities

• Lead and manage the Operational Key Account Team, fostering professional growth and collaboration.
• Monitor and enhance team performance through defined metrics, driving continuous improvement and operational excellence.
• Support customer-facing activities, including KPI reviews, QBRs, and implementation of best practices.
• Develop and adjust comprehensive training plans to meet team and customer requirements.
• Ensure seamless onboarding and offboarding processes for team members.
• Cultivate strong coordination with the Operational Key Account Specialists, Sales, and other business units to maintain consistency and alignment.
• Identify opportunities to improve internal processes, creating a sustainable and efficient organizational structure.
• Drive strategic initiatives, ensuring clear communication of goals and outcomes to internal stakeholders.
• Regularly review team trends, achievements, and challenges to formulate actionable strategies.
• Support the team in addressing operational challenges and implementing effective solutions.
  
  

Your Skills And Experiences

• Strong leadership and team management abilities.
• Expertise in operational excellence and process improvement.
• Effective stakeholder communication and collaboration skills.
• Ability to adapt and drive strategies in a fast-paced environment.
  
  

Good Reasons to Join

At Kuehne Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The target salary range for this position is between $90,000.00 and $120,000.00. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.



Kuehne Nagel is committed to Equal Employment Opportunity (“EEO”) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment. Kuehne Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne Nagel.