Operational Key Account Team Lead

Your Role

Your Responsibilities

• Lead and manage the Operational Key Account Team, fostering professional growth and collaboration.
• Monitor and enhance team performance through defined metrics, driving continuous improvement and operational excellence.
• Support customer-facing activities, including KPI reviews, QBRs, and implementation of best practices.
• Develop and adjust comprehensive training plans to meet team and customer requirements.
• Ensure seamless onboarding and offboarding processes for team members.
• Cultivate strong coordination with the Operational Key Account Specialists, Sales, and other business units to maintain consistency and alignment.
• Identify opportunities to improve internal processes, creating a sustainable and efficient organizational structure.
• Drive strategic initiatives, ensuring clear communication of goals and outcomes to internal stakeholders.
• Regularly review team trends, achievements, and challenges to formulate actionable strategies.
• Support the team in addressing operational challenges and implementing effective solutions.
  
  

Your Skills And Experiences

• Strong leadership and team management abilities.
• Expertise in operational excellence and process improvement.
• Effective stakeholder communication and collaboration skills.
• Ability to adapt and drive strategies in a fast-paced environment.
  
  

Kuehne Nagel is committed to Equal Employment Opportunity (“EEO”) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment. Kuehne Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne Nagel.