What are the responsibilities and job description for the Sea Logistics Reefer Customer Care Specialist position at Kuehne+Nagel?
Sea Logistics Reefer Customer Care Specialist
Los Angeles, CA, United States | Frachttransport und Kundenservice | Vollzeit | US2151931
Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne Nagel, our Los Angeles site is looking for a new Sea Logistics Reefer Customer Care Specialist to join our Sea Logistics team.
Your Role
Reporting to the Sea Logistics Reefer Manager you will ensure that all operational tasks are progressing smoothly and maintain close communication with the OCC (Operations Control Center) team to promptly address and resolve issues.
Your Responsibilities
- Coordinate with the Operational Care Center team to monitor ongoing operations and ensure that tasks are progressing smoothly.
- Provide regular updates and escalate any potential delays or issues to relevant teams for swift resolution.
- Work closely with the Operational Care Center team to monitor the status of all shipments and operations, ensuring everything is on track.
- Ensure any operational issues or delays are promptly identified and communicated to the appropriate teams for resolution.
- Provide real-time updates to customers regarding the status of shipments, ensuring they are kept informed of any potential disruptions.
- Maintain close communication with all stakeholders to ensure that operations are running smoothly and efficiently.
- Serve as the main point of contact for customers, addressing their concerns and providing regular updates on shipment status.
- Anticipate potential issues and provide proactive communication to customers to prevent disruptions.
- Ensure customer feedback is collected, tracked, and communicated to relevant internal teams to improve service quality.
- Track operational performance, including identifying trends, issues, and areas for improvement.
- Ensure timely and accurate documentation of all customer interactions and operational updates.
- Prepare and share performance reports with senior management, identifying key challenges and proposed solutions.
- Collaborate closely with the Operational Care Center team to monitor operational progress and resolve any bottlenecks or issues that may arise.
- Work alongside other teams such as Sales, Operations, and Finance to ensure smooth coordination and timely execution of tasks.
Your Skills and Experiences
Good Reasons to Join
At Kuehne Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The hourly wage range for this position is between $27.40 and $29.80. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-MB1
Salary : $27 - $30
