What are the responsibilities and job description for the Technical Sales Support Engineer position at KUKA?
Summary
Provides technical / engineering support in response to end-customer and system integrator pre-sales inquiries. Supports sales team in pre-sales efforts within designated area of responsibility. Assesses robot applications, tests, proves-out, and demonstrates software and / or hardware solutions on KUKA robots per customer requirements. Provides limited post-sales project support. NOTE : Travel at 30-35%. Territory : FL, GA, AL, MS, KY, TN.
Essential Duties and Responsibilities
- Creates product-related presentations and demonstrations in conjunction with sales management.
- Presents technical information, performing the role of instructor with partners and end-customers when necessary.
- Supports Sales Department in creation of application concepts, project quotes, budgets, payback analysis, timing and change requirements.
- Conducts customer visits to support pre-sales product and project groups relative to product / project issues.
- Diagnoses electrical, mechanical and programming problems related to KUKA Robotics equipment and application specific or customized software packages.
- Maintains proposal, package, and demonstration timelines.
- Informs sales management of project / support deviation requirements.
- Support via phone, e-mail, and onsite for system partners primary but not limited to geographical location.
- Supports and documents sales opportunity issues from a product standpoint with the emphasis to maintain clear communications globally and locally within KUKA and between KUKA and the customer.
- Ensures engineering compliance with all customer and / or other pertaining specifications. Ensures company awareness to specifications.
- Provides customers with the highest quality of products and services.
- Supports regional Technical Support escalations concerning system partners and / or customers with approval of Sales Director.
Supervisory Responsibilities
Periodically responsible for a team of 2 - 4 engineers and / or service technicians as required for successful demonstration and / or project completion. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include planning, assigning, and directing work; direct work contribution; assessing / reporting performance to applicable manager.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Education and Experience
Bachelor’s degree (B.S.E.E. / B.S.C / B.S.M.E.) from four-year college or university and five years of related experience and / or training; or equivalent combination of education and experience. Masters or Doctorate in applicable / related field preferred.
Experience with the following is preferred.
Certificates, Licenses, Registrations
KUKA is an Equal Opportunity Employer committed to building an inclusive and diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other factor protected by applicable federal, state or local laws.
