What are the responsibilities and job description for the Customer Relations Representative - State Farm Agent Team Member position at Kurt Lenschow - State Farm Agent?
Benefits:
ROLE DESCRIPTION:
As a Customer Relations Representative with Lenschow Insurance and Financial Services, you will generate the kind of exceptional customer experiences that reinforce the growth that we have developed over the past 24 years in our agency. In a world where insurance is a commodity, our goal is to make each interaction personal and customer-focused. We listen to the customers to determine what their needs are and offer valuable solutions in a prompt, friendly and efficient manner.
A passion for helping others, attention to detail and strong communication skills will make you a great fit for this role on our team. You will have growth opportunities to enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
- Small, Friendly Office Environment
- Health Insurance Stipend
- 401(k) matching
- Bonus based on performance
- Company parties
- Competitive salary
- Free food & snacks
- Opportunity for advancement
- Paid time off
- Training & development
- Wellness resources
ROLE DESCRIPTION:
As a Customer Relations Representative with Lenschow Insurance and Financial Services, you will generate the kind of exceptional customer experiences that reinforce the growth that we have developed over the past 24 years in our agency. In a world where insurance is a commodity, our goal is to make each interaction personal and customer-focused. We listen to the customers to determine what their needs are and offer valuable solutions in a prompt, friendly and efficient manner.
A passion for helping others, attention to detail and strong communication skills will make you a great fit for this role on our team. You will have growth opportunities to enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
- Develop and strengthen customer relationships by providing outstanding service with each interaction.
- Eagerly assist with customer inquiries creating an exceptional experience such that they would want to recommend us.
- Identify customer needs, market appropriate products and services and set appointments.
- Reaching out to potential new customers to offer our services and develop leads
- Assist with customer appreciation programs to enhance customer retention.
- Specific activities include responding to inquiries about insurance availability and eligibility, coverages and policy changes; claim submission and billing clarifications; and assisting with transfers from other State Farm agencies upon relocation to our area.
- Working closely with other team members within the Customer Service and Sales Team to ensure we are creating an exceptional experience for our customers and potential customers.
- Coordinate with other team members, business partners to facilitate communication and ensure customer satisfaction.
- A genuine desire to help people and willingness to proactively communicate effectively with customers, peers and community partners.
- Self-motivated to maintain high activity and an eagerness to work together with others on the team to achieve team goals
- Licensed in Property/Casualty Insurance in the state of Illinois
- Strong Communication and problem-solving skills
- Ability to handle high-stress situations calmly and listen to customers in order to offer solutions specific to their situation.
- Must get Illinois insurance producer license in Property/Casualty Insurance in order to assist customers with changes.
- We will guide you through the process and fees are reimbursable after six months of service.
