What are the responsibilities and job description for the Technical Service Representative position at KURT?
Job Summary
The ideal candidate will bring 3 years of related experience and be able to respond to customer requests or concerns with a positive, solutions-oriented approach. The role plays a pivotal part in enhancing customer satisfaction and ensuring seamless communication between the company and our clients.
Key Responsibilities:
The ideal candidate will bring 3 years of related experience and be able to respond to customer requests or concerns with a positive, solutions-oriented approach. The role plays a pivotal part in enhancing customer satisfaction and ensuring seamless communication between the company and our clients.
Key Responsibilities:
- Respond to inbound customer requests - establishing and maintaining positive working relationships through verbal and written customer communication while answering questions or responding to concerns.
- Prepare reports as directed; examples of reports include service log, open work orders, maintenance agreements, warranty work, billings, etc.
- Provide accurate and timely information regarding the status of orders to both customers and technicians.
- Create, maintain and update required databases and customer files while ensuring data is accurate and current.
- Complete administrative tasks such as completing and filing required documents, etc.
