Sales Service Coordinator - H+M

• Ensure customer satisfaction through clear communication, timely order fulfillment, and proactive problem-solving.
• Build and maintain positive customer relationships.
• Provide prompt and accurate responses to customer inquiries regarding product availability.
• Process and update sales orders according to customer specifications.
• Verify purchase order accuracy and obtain necessary information for order completion.
• Monitor job order progress and communicate updates to internal and external stakeholders.
• Maintain accurate records of invoices, purchase orders, and other relevant documents.
• Facilitate internal communication with manufacturing, planning, accounting, product, and sales management teams.
• Foster teamwork in a fast-paced environment.
• Collaborate with the sales team to promote new products to existing and potential customers.
• Identify and recommend process improvements for enhanced efficiency.
• Provide accurate product information and technical support.
• Contribute to the development and improvement of customer service processes.
• Collaborate with sales and technical teams to ensure seamless customer support.
• Other duties as assigned.

Skills and Abilities

• Communication: Excellent written and verbal communication with a focus on collaboration.
• Problem-Solving: Strong analytical and problem-solving skills with a proactive approach.
• Work Environment: Ability to thrive in a fast-paced environment and remain calm under pressure.
• Organization: Exceptional organizational skills to manage multiple tasks effectively.
• Math Skills: Solid math skills for interpreting production specifications.
• Technical Skills: Proficiency in MS Office and experience with order entry software.
• Continuous improvement: Maintain a process optimization mindset.

Experience and Education

• Associate’s degree with a minimum of two years’ experience
• Proficiency in MS Window’s applications
• Experience in Order Entry software applications
• SAP experience a plus
• Experience with modern order entry software

Schedule

EST 11am-7pm

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)