Technical Sales Support Engineer

• Lead the introduction of new products and technologies to customers through engaging onsite presentations and demonstrations.
• Develop and lead the application strategy for foils, hot stamp machines, and tooling with strategic customers, ensuring optimal performance and results.
• Manage all aspects of project lifecycles, including defining project scopes, generating accurate quotes, overseeing program implementation, and ensuring timely completion.
• Provide expert technical guidance and support on products and applications, addressing customer inquiries and resolving technical challenges.
• Proactively respond to and resolve customer issues, providing clear and effective technical feedback and solutions.
• Deliver hands-on application support and comprehensive training to customers at their locations, ensuring effective utilization of products and equipment.
• Coordinate closely with R&D, commercial, and manufacturing teams to ensure seamless product launches and successful project outcomes.
• Cultivate and maintain strong technical and commercial relationships with customers, internal partners, suppliers, and other relevant organizations.
• Evaluate customer requests and determine both technical and commercial feasibility, working closely with the Sales Manager to assess potential opportunities.
• Present product modifications and/or final products to customers, clearly communicating features, benefits, and technical specifications.
• Monitor all stages of product development, validation, trials, and production, ensuring adherence to quality standards and project timelines.
• Benchmark industry trends and competitive landscapes to identify opportunities for innovation and improvement.
• Assist in the development of in-house and external testing protocols to ensure product quality and performance.
• 30-50% Travel to customer sites is required.
• Other duties as required.

Skills and Abilities

• Communication and Presentation Skills: Excellent verbal and written communication skills, with the ability to convey complex technical information clearly and concisely. Strong presentation skills, with the ability to engage and educate diverse audiences.
• Attention to Detail: Meticulous and organized, with a keen eye for detail.
• Independent work attitude: combines intelligence, experience and self-confidence to work on his or her own, with minimal direction from supervisor.
• Contextual Understanding: Understanding of how tasks interrelated in a bigger context. Ability to identify and implement improvement’s.
• Project Management: Strong organizational skills and ability to manage multiple projects simultaneously, ensuring deadlines and milestones are met.
• Technical Proficiency: Deep understanding of plastics decoration technologies, including in-mold decoration, heat transfer foils, and hot stamping.
• Problem-Solving: Identify root causes of issues & implement corrective actions. Strong ability to investigate product requirements, identify solutions, and optimize existing processes.

Experience and Education

• Minimum of 3-5 years of experience in a technical applications, product support, or related role within the plastics decoration, printing, or related manufacturing industry.
• Bachelor's degree in Engineering (Mechanical, Chemical, or related field) is highly preferred
• A strong track record of technical problem-solving and customer satisfaction is essential.
• Proven experience with plastics decoration technologies (in-mold, heat transfer, hot stamping).
• 3 years of Sales is highly preferred
• Computer literacy, including MS Office (MS Word, Excel, PowerPoint)
• High level of mechanical aptitude