What are the responsibilities and job description for the Front Desk/Overnight position at KW Property Management LLC?
Job Description
Job Description
Schedule : Monday to Friday; 11 : 00PM to 7 : 00AM
Provide a professional and competent image in order to provide Residents with friendly and outgoing customer service. As a key employee liaison between all guests of the community and the Residents, the Front desk officer must have experience in the hospitality industry, must demonstrate organizational skills, excellent interpersonal skills and strong communication. Oversees the daily operation of the Front of House operations to include the Front Desk, loading dock, package room and Roving Safety Agents. Patrol and monitor premises to insure the safety procedures and policies of the building are being followed.
Duties and Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Acquires and maintains current knowledge client’s community documents, policies, and procedures.
- Ensures life safety systems are operational and functioning and / or takes corrective action to insure the safety of the building, it’s residents, their guest and all staff.
- Ensures resident guest and intrusion deterrent policies are effectively followed.
- Check the surveillance system at all times.
- Manages resident’s relationships to endure resident’s retention and a high level of customer service including timely and complete resolution of resident concerns, coordinating special services, and conducting formal and informal inspections.
- Ability to supervise and oversee project performed by shift supervisors.
- Sets and adheres to the highest standards of performance and instills them in the staff by personal follow-up to insure that the service is being delivered.
- Responds to phone calls and correspondence in a timely, professional manner.
- Encourages staff to behave in a professional manner and comply with company’s safety standards.
- Ensure that all documents are updated and uploaded into the management support systems accurately and update accordingly.
- Ensure violations and work orders are processed regularly as required.
- Preform regular rounds of the property to insure the established safety procedures and rules are being followed by staff, residents, their guest and vendors (contractors).
- Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
Work Environment
The position will be mostly indoor and will require standing and sitting throughout the day.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 30 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures.
Position Type
This is a full-time position. Days and hours will be determine at the property level to suit the business needs of the community. This is for an overnight position. Monday to Friday from 11pm to 7am
Required Education and Experience
Position Supervision
Employee reports directly to the Property Manager.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
