Receptionist

Provide a professional and competent image in order to provide Residents, visitors and guests with friendly and outgoing customer service. As a key employee liaison between all guests, and all corporate personnel, Front Desk receptionist must be experienced in the hospitality industry, must be familiar with using computer software to perform various tasks, and must demonstrate organizational skills, excellent interpersonal skills and strong communication in multiple languages.

Essential Duties and Responsibilities include the following. Other duties may be assigned to meet business needs.

• Must be cheerful everyday
• Must be polished everyday
• Greet all guests as they enter the reception area maintaining the highest quality of customer service.
• Utilize proper phone etiquette for all incoming and outgoing phone calls made to residents. All calls should be clear and in a professional manner.
• Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.
• Administrative support to other departments.
• Stamp with date all checks and invoices received.
• Keep track of bank bags, assured they are picked up and delivered.
• Communicate and distribute shipments daily.
• Log in and track all incoming packages, which include, but are not limited to, Fed-Ex, UPS, DHL, USPS, all currier packages and legal documents. All legal documents and checks should be picked up and signed by the employee handling all incoming mail for association.
• Maintain the visitor pass control and assure that badge is given back to you at all times.
• Coordinate with office administrative staff to maintain and update all property information in database.
• Follow Policy regarding lost and found items.
• Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.
• Report any and all maintenance items which include, but is not limited to, burned out lights, A/C issues, broken equipment

Job Requirements

• Three to six months related experience and/or training.
• Employee must be bi-lingual in the Spanish vocabulary.
• Ability to detect auditory and/or visual emergency alarms. Noise level in the work environment is usually low to moderate.
• Microsoft Word and Excel skills.

Receipt and Acknowledgement

The above statements are intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties or skills necessary for this position. Specific responsibilities, duties and/or skills may change at any time. Receipt of the position description does not imply or create a promise of employment, nor an employment contract of any kind. I hereby acknowledge that I have read and understand this document.